‘Bank Muscat committed to highest levels of security for transactions’

The telemarketing concept adopted by Bank Muscat is an effective marketing and sales method wherein all calls, both sales and non-sales, are performed on a recorded line. Accurate and relevant product information is provided by trained telemarketing sales employees through calls.

When a customer responds positively, the bank representative confirms the sale, by requesting the last eight digits of the account number, the customer’s date of birth, the National Identity (ID) number and beneficiary details only.

Under no circumstances does the bank ask for the customer’s personal identification number (PIN) or password. The bank never requests this information from customers and in turn customers should never provide their password or PIN to anyone, irrespective of who makes the request.

Through the telemarketing campaign, the bank offers a pre underwritten personal accident plan which provides a range of protection benefits to be availed by the bank’s customers for themselves and their family members.

The telemarketing concept is gaining momentum in view of convenience offered to customers and the bank’s credibility. Customers can contact the bank 24/7 on 24795555 to seek clarification on any bank related matter.