‘Always improving services’

Al Kindi also added that the ROP would always seek to continue developing their services to bring maximum benefit to the country.

“In the IT department, for example, the IT systems were set up in the 1980s, and since then, we have been regularly upgrading our systems to enable us to achieve as much as we can. We received His Majesty’s award for the best mobile application in the government, and the best integrated system for customs.

“It’s not just the service that matters, but the planning of the service. One of the reasons we got the award is because we conducted feasibility, engineering surveys to understand exactly what the users needed and worked according to that.

“These reviews are real reviews, and they are very important to us, because people appreciate that the ROP are developing things to help them and they say it is good, but we need to know the details. We need to know the pros and cons of everything we do,” added Al Kindi.

This year, ROP Day was celebrated with the graduation of more than 1,500 officers who will join the police force.

Al Kindi added, “The last 10 years have been a big challenge, because in IT, there is something new every day. One of the hardest challenges is to please users, especially when they expect something from the government.”