MHD Automotive Division celebrates another successful year in business
MUSCAT: Mohsin Haider Darwish LLC’s (MHD) Automotive Division is the sole retailer for Jaguar Land Rover, Volvo, and MG cars in the Sultanate and has closed the year 2018 on a positive note.
With a strong commitment to providing customers with superior products and services, MHD can boast of an excellent portfolio together with a market-trusted and much-relied upon after sales service.
With several new challenges to combat in the past years, the year 2018 was recorded as one of the toughest for businesses, especially for the automotive industry which faced many challenges.
Customer satisfaction
However, MHD automotive division has stood the test of time through customer satisfaction, and by having a range of automobiles from high-end luxury to budget vehicles thus catering to a large section of the population. Focused on enhancing the buying experience for their customers, the division has also invested in new showrooms not only in Muscat but also in Salalah.
“We at MHD have an uncompromising take on customer satisfaction, experience, and service. Despite the general drop in automotive sales in the country, we at Jaguar have seen a huge spurt in sales in the last quarter,” said Souyahar Al Shukeli, Sales Manager for Jaguar, Government, Fleet Business, MHD.
MHD also tops the consumers list for its ongoing offers, schemes, and plans which are created considering the market trend, and keeping the interest of the customers in mind. This is also why MHD continues to have a high degree of retention and enjoys a loyal customer base.
“Our fleet of vehicles caters to individuals from different walks of life which means we can reach out to a wide section of the people. Given Volvo’s superior quality products and never before customer benefits, we have remained the first choice for anyone looking to buy a new automobile,” said Talal Al Siyabi, Sales Manager, Volvo Oman.
MHD has been known for its customer service and quality of addressing customer complaints and feedback promptly, efficiently and professionally. This is one of the reasons that many of MHD’s customers prefer to opt for one of their brands when buying another car. “MHD has, and will always remain a business that primarily focuses on its customers’ needs which translates to offering the best brands when it comes to quality and desirability,” said David Aziz, CEO, Automotive Products, MHD.
“We believe that the best investment is in people. In this case, it’s our employees on one hand and our customers on the other. We invest in our employees to ensure they are happy in what they do. Our Volvo and Jaguar sales businesses are headed by talented Omani professionals and it is their keen understanding of the customers and equivalent measure of hard work that has ensured that MHD Automotive is ending the year stronger.”