Dhofar Automotive staff stand out in FCA Middle East Mopar Skills Competition

MUSCAT: Staff from Dhofar Automotive, the official distributor of Chrysler, Dodge, Jeep and Ram vehicles in Oman, has once again proven their excellence in aftersales, not only locally, but across the entire Middle East region.

Two employees from the company recently won prestigious awards at the Fiat Chrysler Automobiles (FCA) the Middle East 2020 Mopar Skills Competition held in Dubai. From an initial group of over 300 service advisers and 640 technicians from different FCA distributors in the Middle East, the entrants from Dhofar Automotive performed exceptionally, winning first place in the Service Advisers Category and both the third and the fourth positions in the Technicians Category. The awards ceremony in Dubai was attended by representatives from all Chrysler, Dodge, Jeep, and RAM Middle East brand distributors. The team from Dhofar Automotive was supported by Mark Tomlinson, managing director, alongside the service and training managers.

To recognise the outstanding achievements of Kaushik Attavar, Service Adviser in the company’s state-of-the-art facility in Wattayah, and Ravi Shetty, Technician from the Dhofar Automotive outlet in Mabella, the management organised special gatherings at both premises, attended by all of the company’s employees. Each event was aimed to not only acknowledge the outstanding achievements of both team members but to also encourage other staff to continuously develop their skills and always pursue success.

Commenting on the awards, Mark Tomlinson said, “At Dhofar Automotive, we believe in the importance of providing the very best aftersales service, a vital factor in enriching our customers’ satisfaction and loyalty. Our efforts do not stop at only providing high-quality global products, but also extends to the provision of the highest quality of aftersales service to enhance our customers’ overall driving experience. As such, we place a huge emphasis on ensuring that all staff receive the highest standards of training, which is evident from the recent Mopar skills contest results. I am both delighted and deeply proud of Kaushik and Ravi, who were awarded these accolades and attribute their success to the commitment, dedication and professionalism they show to our customers every day.”

The participants took part in several activities, including various challenges designed to test their technical and customer service skills. Utilising their extensive training and own experiences, the Dhofar Automotive team were able to demonstrate in-depth knowledge and understanding, utilising their high skillset to ensure that they out-performed the other Middle East participants.

Congratulating the winners, Shymnath Neendoor, Technical Training Manager at Dhofar Automotive said “On behalf of Dhofar Automotive management and all our valued customers, I would like to extend my congratulations to all the winners of this regional contest. They have demonstrated their efforts and hard work, and how they continue to strive to always exceed the expectations of our customers. We believe that they are truly the best people to represent our amazing brands and deliver high-quality customer service.”

Dhofar Automotive is a pioneer in the automotive sector in the Sultanate. Its growing customer base is evident due to the high professionalism of employees, commitment to training and management’s focus to have the best technical, sales and customer service, teams. Dhofar Automotive has a wide network of showrooms service centres and spare parts outlets across the Sultanate, and whose qualified sales, service and technical teams are always available on hand to support the world-class range of brands that the company represents.

In the Sultanate, Jeep, Dodge, Chrysler and RAM models are available at Dhofar Automotive showrooms with different equipment classes

Established in 2010 as a joint venture between The Zubair Automotive Group and Shanfari Automotive, Dhofar Automotive is an authorised distributor for Chrysler, Dodge, Jeep, RAM, Fiat, Fiat Professional, Alfa Romeo, and Mopar brands in Oman.

Over the past seven years, Dhofar Automotive has built a strong reputation for its total commitment to delivering innovative and exceptional customer service in both sales and after-sales. Continuing to invest heavily on network expansion and facility enhancement, the company today sports six showrooms and nine service stations across the county, placing itself as amongst the strongest dealership networks in the country.

Supported by Fiat Chrysler Automobiles Middle East and backed by the iconic personalities of its eight distinct brands, Dhofar Automotive continues to secure a healthy market share for each brand it represents. The company’s ultimate goal, however, has always been to become a trusted lifetime partner for every one of its customers.