Enhances customer service with extended branch hours for SMEs

BankDhofar announced it has extended working hours in 13 branches across the Sultanate of Oman exclusively for Small and Medium Enterprise customers. This move is in line with Oman Vision 2040 focus on this sector.

This initiative reflects the bank’s dedication to deliver customer-centric solutions to its entrepreneurial clients, thereby supporting them in their growth and reflect on nation’s economic prosperity.

This strategic move is complemented by the recent launch of a specialized business bank account tailored for SMEs, offering a comprehensive suite of banking solutions to meet their unique requirements. With an expanded branch network and advanced digital offerings, entrepreneurs can meet the relationship managers at their convenience.

SME customers can visit the mentioned branches from 3:00pm to 8:00 pm on a daily basis except for Friday and Saturday. The branches operating at extended hours are: Ruwi (Lulu Center), Muttrah, Seeb, Al Maabelah Industrial City and Al Khoud in Muscat Governorate, and Barka (the old BankDhofar branch). South Al Batinah Governorate, and Fanja “Bidbid” in the Al Dakhiliyah Governorate. In addition to Ibri branch in Wilayat Al Dhahirah Governorate, Sur in South Al Sharqiyah Governorate, Duqm in Al Wusta Governorate, and Salalah “Industrial Zone” in Dhofar Governorate.

BankDhofar is committed to empowering SMEs through innovative services such as Android smart phone enabled Point-ofSale (“SoftPOS”) and traditional POS systems, facilitating cash collections and aiding in incremental sales. Additionally, Wage Protection System simplifies salary payments and streamlines employee salary management. Entrepreneurs can also benefit from remote cheque collection and deposit services, providing flexibility in business operations.

The bank’s payment gateway enables SMEs to seamlessly collect online payments, while customized credit and debit cards cater to their specific needs.

With 118 branches and 350 remote banking devices including ATM’s, CCDM’s, Multi-Function Kiosks, it is committed to take banking closer to customers.