SECP introduces complaint drop box facilities at stock exchanges

The Securities and Exchange Commission of Pakistan (SECP) is providing complaint drop boxes at Pakistan Stock Exchange Limited (Lahore, Islamabad and Karachi), National Clearing Company Limited, Central Depository Company (CDC) to further facilitate investors to swiftly lodge their complaints.

The wall mountable complaint boxes are being placed at these offices so that investors wishing to make complaints with the SECP can lodge their complaints using drop box facility. The complaints will be collected by the SECP representative every three days.

It is pertinent to mention here that beside complaint drop box facility, online complaint filling facility is already available for investors at the SECP and Jamapunji websites, said a statement issued here on Tuesday.

The SECP has started a comprehensive investor education program with the collaboration of market intermediaries to improve financial literacy and awareness regarding savings and investment. To widely disseminate the message various modes are being used. For example, text messages, leaflets, posters and standees etc. are being placed at strategic locations having considerable footfall.

Standees featuring investor education portal, SMS service, service desk facility, guidelines for investors of capital market have been made available at Companies Registration Offices and market intermediaries, including Pakistan Stock Exchange Limited, National Clearing Company Limited, Central Depository Company (CDC). The posters featuring JamaPunji portal have been provided to all intermediaries to display the posters in their offices and branches at prominent locations for better visibility.