CASE STUDY one: People power wins the day
One of the biggest human resources challenges a company can face is having to respond to a crisis. That was the situation facing Mahesh Patel, chief executive of the CPL Group, when the company’s operations were burned down in 2017. Patel says the response from staff was surprising and impressive. “To bounce back from such a disaster to a temporary office in just two weeks – that was phenomenal.
“I had a town hall meeting two days after the fire to give faith to people to hang on, that we would survive. Many Papua New Guineans had been with us for 25 years.
"They thought we wouldn’t bounce back and the company was doomed. There were lots of tears, lots of emotion. One Papua New Guinean wrote an email saying she would work for free to get the company up and running.
“I am in awe really. Our strength is our people.”
Mahesh Patel … in awe at the strength of his employees.