Car­ing for our Clients

Paradise - - Strictly Business | Human Resources -

Van­guard In­ter­na­tional’s Chief Ex­ec­u­tive Of­fi­cer, Michael El­ton be­lieves qual­ity ser­vice, at­ten­tion to de­tail and value for ser­vice is what dif­fer­en­ti­ates Van­guard from its com­peti­tors. “We set very high stan­dards at VI and we have an ex­cep­tional team, cov­er­ing our four key ar­eas – Re­cruit­ment, Con­tract Labour, Im­mi­gra­tion Ser­vices and Fi­nance & Ad­min­is­tra­tion” says Mr El­ton. “I am the sole non-cit­i­zen em­ployee at VI and it is tes­ti­mony to the qual­ity of Pa­pua New Guineans in the work force. Our Op­er­a­tions are headed by Anzil­lah Miro, Ex­ec­u­tive Man­ager Op­er­a­tions. Anzil­lah is Pa­pua New Guinea’s lead­ing Ex­ec­u­tive HR Re­cruit­ment Spe­cial­ist, she is dy­namic and she’s the con­sum­mate pro­fes­sional when it comes to meet­ing our Clients’ ex­pec­ta­tions.” In ad­di­tion, Mr El­ton stated “with June­lyn Lolo (QA / IT), Rosa Reeves (Re­cruit­ment) Merino Ka­sisie (Labour Hire) and Ligouri Rida (Im­mi­gra­tion) we have four ded­i­cated, skilled se­nior staff and our re­cently qual­i­fied CPA, Rayleen Pa­paso, leads our Fi­nance Team. For Ex­ec­u­tive Re­cruit­ments our VI Team is very ably sup­ported by Moro Ka­sisie, Ex­ec­u­tive Con­sul­tant to VI. Each Su­per­vi­sor leads their re­spec­tive team com­pe­tently and ef­fi­ciently. We have Rebecca and Aluso (in Re­cruit­ments) Nelly (in Labour Hire) Jenny, Marie & Rose­mary (in Im­mi­gra­tion) plus Hilda & Ruth (in Fi­nance) to­gether with Yobu (Re­cep­tion), Mikes & Paul (our Ad­min driv­ers) and Stella (of­fice cleaner) they com­plete the VI team.” The CEO added “ex­pand­ing our client base is crit­i­cal to grow­ing our busi­ness and cre­at­ing fur­ther op­por­tu­ni­ties for staff de­vel­op­ment and growth. When we “talk the talk” we have to be able to de­liver on our prom­ises. Clients can be un­for­giv­ing, es­pe­cially in the Im­mi­gra­tion Ser­vices area, so we fo­cus on qual­ity ser­vice, ac­cu­racy and ef­fi­ciency.” Van­guard has built a rep­u­ta­tion for to­tally pro­fes­sional, trans­par­ent, con­fi­den­tial and highly ef­fi­cient Ex­ec­u­tive Re­cruit­ment Ser­vices. Its key client base is an im­pres­sive list of en­ti­ties, in­clud­ing PNG Ports Cor­po­ra­tion Lim­ited, Na­tional Fish­eries Au­thor­ity, PNG In­ter­nal Rev­enue Cor­po­ra­tion, Ku­mul Con­sol­i­dated Hold­ings, Ku­mul Petroleum Hold­ings Lim­ited, Min­er­als Re­source Au­thor­ity, Bank of Pa­pua New Guinean to name some of their ma­jor clients. Sim­i­larly, for Con­tract Labour Hire, ac­cu­racy, con­fi­den­tial­ity and prompt ef­fi­cient billing pro­cesses are crit­i­cal. Key VI clients in­clude Smit Lam­nalco, Rio Tinto, Newcrest and HBP Group. For Van­guard’s Im­mi­gra­tion Ser­vices, Anzil­lah Miro com­mented that ac­cu­racy and ef­fi­ciency of VI’s ser­vice is para­mount. “We op­er­ate with our stan­dard, up to date check­lists based on the cur­rent re­quire­ments of the De­part­ment of Labour & In­dus­trial Re­la­tions, for work per­mits and re­quire­ments of the Im­mi­gra­tion & Ci­ti­zen­ship Ser­vices Au­thor­ity for the var­i­ous visa op­tions avail­able.” Anzil­lah added “we fully ap­pre­ci­ate the de­mands of our Clients, es­pe­cially un­der their busi­ness plans when they need to mo­bilise their skilled non-cit­i­zen man­power, how­ever, it is also crit­i­cal for us to build and main­tain key re­la­tion­ships at both DLIR and ICSA and we are acutely aware of the obli­ga­tions re­quired of a Li­cenced Em­ploy­ment Agent. We work re­spect­fully and co-op­er­a­tively with both DLIR and ICSA and we strongly be­lieve that this works to the ben­e­fit of our Clients.” Key clients in­clude ICTSI, Fra­maco, Main­land Hold­ings and Ku­mul Ho­tels. Anzil­lah re­marked that Van­guard has a steadily grow­ing Con­tract Labour Hire base and in­creased ac­tiv­ity in this area places ex­tra de­mands on Van­guard’s small but dy­namic team, in terms of man­power mo­bi­liza­tion, ros­ter ro­ta­tions and also HR ad­min­is­tra­tion, pay­roll pro­cess­ing and billing. “Both our CEO and I have tar­geted this growth area for Van­guard and to­gether with Im­mi­gra­tion Ser­vices, we are very en­cour­aged by our re­sults over the past 18 months.” And the out­look for Van­guard? Both Ex­ec­u­tive Man­agers agree that the fu­ture is bright. They ap­pre­ci­ate that ev­ery busi­ness in PNG faces a chal­leng­ing en­vi­ron­ment, yet they con­sider Van­guard is very well placed to achieve strong re­sults as the com­pany builds on it strengths, seeks out ex­cit­ing new busi­ness op­por­tu­ni­ties and has an of­fice en­vi­ron­ment that strongly en­cour­ages its young, highly com­mit­ted staff to de­velop, both per­son­ally and pro­fes­sion­ally.

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