A message from Air Niugini’s managing director

In recent months, I have been travelling across Air Niugini’s network introducing our customers to our new program, ‘Higher Altitudes’, which I also announced in the last issue of Paradise.

This program aims to transform Air Niugini by focusing on our people, our customer service, our operational excellence and our profitability.

Already, I am pleased to report the program is starting to have an impact.

The clearest evidence of this is the way in which all of our people at Air Niugini have embraced it.

For us, the key goal of ‘Higher Altitude’ is to improve our engagement with you, the customer.

We have created a new customer-focused group within Air Niugini to ensure that all efforts are directed to giving you the best possible service whenever you fly with Air Niugini.

That means we are now even more focused on improving the on-time performance of our flights, providing a better check-in experience, a more pleasant lounge experience for our Executive Club members,

improving inflight catering and entertainment, providing better international connections, and much more.

Part of our goal is to be a more agile airline, better able to respond to the changing needs of our customers, and the changing realities of the marketplace. We need to be ready to respond, quickly and effectively.

Key to that is supporting the development of our major asset – the people of Air Niugini. We need to have a development plan for every one of our 2000 people, and we will.

It is the people of Air Niugini who are the ones who can make a difference to your experience every time you fly with us. It is their passion and commitment that is driving us to a ‘Higher Altitude’.

I believe it is not only possible, but essential, that we provide both excellence in our customer service and also provide a healthy return to our shareholders.

The owners of Air Niugini – the people of Papua New Guinea – will, I hope, be pleased to note that the airline was profitable in the first quarter of 2019.

An encouraging start to the year.