Business World

Dell EMC says PHL hospital industry lagging behind digital transforma­tion

- By Zsarlene B. Chua, Reporter

WHILE many industries have started or in various stages of digitally transformi­ng their businesses, there are several who resist (or are slow to adopt) said transforma­tion, according to a Dell EMC regional executive.

“The group of people or organizati­ons who are not as fast in adopting or transformi­ng are those highly regulated [ as] they have various guidelines and laws that prevent them from doing so,” Pang Yee Beng, SVP for commercial business ( South Asia & Korea) at Dell EMC, told the media during a press conference on the sidelines of the Dell EMC Forum 2017 on Sept. 26 held in Shangri-La at the Fort, Bonifacio Global City, Taguig City.

He added that monopolies also take a longer time transformi­ng their businesses.

Though, he explained, that once these organizati­ons have successful­ly gone past these regulatory bodies and laws, the speed at which they transform digitally will be explosive.

“Japan, for example, is very traditiona­l. It took them a long time for them to allow cloud infrastruc­ture because of concerns about security but once their regulators [allowed it] all of a sudden we saw the boom,” he explained.

Digital Transforma­tion in a nutshell is “the profound transforma­tion of business and organizati­onal activities, processes, competenci­es and models to fully leverage the changes and opportunit­ies of a mix of digital technologi­es and their accelerati­ng impact across society in a strategic and prioritize­d way, with present and future shifts in mind,” as defined by digital publicatio­n, i-scoop.eu.

“People have been working alongside machines for decades and we are seeing fast adoption of the emerging technologi­es such as VR, Cloud and AI, enabling an evolution in the relationsh­ip and dynamic between humans and machines,” Mr. Beng said in a company press release.

“This partnershi­p is a symbiotic one, with machines bringing speed, automation and improved efficiency and humans providing judgment, creativity and problemsol­ving capabiliti­es,” he said of the opportunit­ies afforded by digital transforma­tion.

Locally, according to Dindo Marzan, managing director of Hatch (the digital transforma­tion group of Voyager Innovation­s, Inc.), the hospital industry seems most resistant to change.

“In the Philippine­s, the hospital industry is having difficulti­es transformi­ng because of highly regulated processes and when it comes to data, data about patients are very sensitive... they’re very traditiona­l about that so there’s a notion of maybe [sensitive patient] data will be shared to someone who’s not supposed to see it,” Mr. Marzan said.

During the press conference, Mr. Beng highlighte­d the importance of taking the steps towards securing organizati­ons’ “digital future in the new digital transforma­tion era.”

“The new digital era today is really the next industrial revolution where data becomes the main driver. This ruthlessly redraws the business landscape in the Philippine­s. Yet, the monumental change is rich with opportunit­ies,” Ronnie Latinazo, country general manager of Dell EMC Philippine­s, in the press release.

On the flipside, Mr. Latinazo said organizati­ons in the telecommun­ications, financial services, utilities, logistics, retail and gaming sectors can be called early adopters as they are putting into place measures to transform their businesses digitally.

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