VXI Global Solutions announces promotion of EVP to COO

VXI GLOBAL Solutions, which manages customer experience and interrelated business outcomes, announced that Executive Vice-President (EVP) Jared Morrison has been promoted to Chief Operating Officer (COO), effective immediately.

Mr. Morrison joined VXI in early 2014 as Senior Vice-President of Philippine Operations, where he led the company through a period of unprecedented growth and delivered sustained double-digit profits while increasing the regional head count from 6,500 to 15,000 at present.

“Jared is an exceptional growth architect and a trusted leader who is highly respected among our employees and customers. With his demonstrated ability to passionately lead people and deliver results, he’s uniquely qualified to lead our global operations during this period of rapid growth,” said David Zhou, Co-Founder and Co-CEO, VXI Global Solutions.

Mr. Morrison will be responsible for alignment, strategic prioritization and operational excellence across all locations in the United States, Caribbean, Latin America, and the Philippines, and will continue to report to the co-founders and joint

CEOs of the company.

“Jared has a disciplined approach to operations management through process standardization, imbibing a playbook culture, and driving accountability across levels. I have tremendous confidence in Jared’s ability to deliver service excellence for our clients,” said Eva Wang, co-founder and coCEO of VXI Global Solutions. “By naming Jared as our chief operating officer, we are investing in the future of VXI.”

Prior to joining VXI, Mr. Morrison came from a global customer interaction and information management products company where, as the Philippines Country Leader he managed the customer management practice with 16,000 associates across the country. He also had a 10-year career at AOL, where he held the position of director of operations. Mr. Morrison studied English Literature at the University of New Mexico. Under Mr. Morrison’s leadership, VXI Philippines won the most coveted “Best Employer of the Year” ICT Award in April 2018, as well as the “Best Contact Center & BPO Company of the Year” recognition twice consecutively.