Porsche tops 2021 JD Power dependability ranking among European brands

PORSCHE is the best European automotive brand, according to the JD Power 2021 US Vehicle Dependability Study (VDS). The honor was helped to be realized by the Porsche 911, which ranked first among all models in terms of trouble-free ownership (the second time in three years it has achieved the feat), and the Porsche Macan, cited as most dependable among premium compact SUVs.

Porsche customers reported 18 fewer PP100 in the latest study to bring the overall score down to 86 PP100, compared to this year’s luxury average of 118 PP100. The 911 came in with 57 PP100, the fewest of any model across the automotive sector.

PP100 represents the number of problems per 100 vehicles experienced during the past 12 months by original owners of three-year-old vehicles. A lower score reflects higher dependability, and the study covers 177 specific problems grouped into eight major categories of vehicle features, such as infotainment systems, engine and transmission, and interior and exterior equipment.

Said Porsche Cars North America, Inc. President and CEO Kjell Gruner, “Porsche strives to make our customers’ sports car dreams come true. It is gratifying to see our iconic 911 and Macan exemplify our commitment to developing, building and maintaining exciting and dependable Porsche vehicles.”

Meanwhile, the Porsche 718 Cayman won its category in the JD Power 2020 US Best Resale Value Awards. In the study, the 718 Cayman was found to retain more of its value than any other model in its class.

The latest VDS reveals vehicle dependability is at an all-time high, with the overall level of problems cited by owners declining 10% from a year ago. The 2018 model-year vehicles measured in this year’s study were first examined in the JD Power 2018 US Initial Quality Study when new-vehicle quality had improved for the fourth consecutive year and reached its best level. Six of the 10 brands that ranked highest in that study also appear among the 10 highest ranked in the 2021 VDS. This is the 32nd year of the survey.