TCS and Converge partner to enhance customer experience

GLOBAL information technology services provider Tata Consultancy Services (TCS) has partnered with Converge ICT Solutions, Inc. to enhance the local internet service provider’s customer experience.

Converge and TCS, which provides consulting and business solutions, said in an emailed joint statement that the partnership will help the fiber internet service provider simplify business processes, speed up product innovation, and personalize customer engagement.

“In partnership with TCS, Converge has embarked on a major business transformation journey, to build a flexible and future-ready digital core to offer new and enhanced digital services to its customers,” they said.

“Central to this transformation is TCS HOBS, a plug and play digital business platform for subscription, device and data management offered in a SaaS (software as a service) model, that will help Converge reimagine customer journeys with simplified processes and hyper-personalization based on customer lifetime value.”

The business transformation will be carried out using TCS’ Location Independent Agile

model leveraging TCS Jile, which is an on-the-cloud enterprise Agile DevOps platform.

The platform allows software teams to manage, automate and measure the end-to-end software delivery value stream from ideation to deployment.

Converge Chief Executive Officer and Co-Founder Dennis Anthony H. Uy said the company must ensure that its operations and internal processes “can scale to address future growth so that our customers continue to experience better.”

For his part, Shiju Varghese, country head at TCS Philippines, said: “We will use our deep domain knowledge, expertise in digital technologies, and investments in innovation and intellectual property to help Converge accelerate its transformation journey.”

Converge aims to link more than half of Philippine households to its pure fiber connectivity by 2025.

The company’s fiber optic network has reached over seven million or 28% of total household as of March.

Converge shares closed 1.07% higher at P23.60 apiece on Tuesday. —