Mobility,
tomers can relax, hang out, or work while waiting for their vehicles to be serviced or as a stopover to and from their destination. The station also has specialized biker areas, and a bike utility service shed to promote cycling.
Shell mobility facilities now offer more non-fuel retail (NFR) products with a wider range of essentials and refreshments from Shell Select and Deli2Go. The company has partnered with popular local brands to satisfy customers’ food cravings at mobility stations. Staples like Chatime, Turk’s, Potato Corner, and other unique finds are available in different locales. This is powered by programs like the Department of Trade and Industry’s (DTI) One Town One Product (OTOP) and Go Lokal!, which all help mobilize the products of community entrepreneurs.
Digital services like TouchPay allow customers to pay their bills or top up their RFID accounts or GCash and PayMaya wallets with a tap of a finger. The newly launched Shell Go+ app makes going to Shell more rewarding. Customers can earn points with any purchases at Shell, get discounts and perks from partner brands and stores, and active members can avail of free roadside assistance. Customers staying at home or office can order their favorites from Shell Select and partner stores, using food delivery services like Grab and Foodpanda.
Mobility stations are also designed to give customers the experience of sustainable living through technology to reduce waste and carbon emissions in operations. Solar panels are integrated in the roofing of canopies and stores, which can power up to 30% of the station’s operations. New stations are also equipped with rain catchers to recycle rainwater for non-potable use. Shell Mango in Cebu has optimized this feature for its selfirrigating plant wall.
Sustainable choices include the use of LED and inverter technology in the station’s lighting and cooling systems, as well as eco-bricks made from upcycled plastic for the construction of walls at Shell Select and firewalls. Shell Plaridel in Bulacan has a commercial building made of eco-bricks manufactured from 1,200 kilograms upcycled plastic waste, which is the equivalent of 80,000 lubricant bottles.
Another station in Bulacan, Shell Marilao, pioneered the use of Shell Bitumen FreshAir during the layout of its pavements. During the time of the site’s construction, Shell Bitumen FreshAir reduced the emissions of nitrogen oxide (NO2) and other chemicals normally released in road construction. Shell Bitumen
FreshAir’s environmental impact during that process is equal to planting 16 trees and removing NO2 emissions of 40 cars per kilometer laid compared to conventional asphalt mixtures.
Safety remains a priority while considering comfort and convenience. Roadworthiness, to avoid road incidents, is assured with basic vehicle checks done by forecourt service champions and high-performance fuels and lubricants available at all Shell stations.
The Signature Shell Helix Oilchange+ Vehicle Checks go beyond oil changes and includes maintenance checks, tune-ups, transmission works, and mechanical repairs. These are done by highly trained staff including specialized mechanics from the Don Bosco Technological Institute, whom the Technical Education and Skills Development Authority (TESDA) regards as experts in this field. Shell uses modern tools for its Signature 14-point check to avoid human error while making accurate yet efficient vehicle health assessments in less than ten minutes with On Board Diagnostic 2 (OBD 2) tools.
Shell Helix Oilchange+ services are accessible in over 400 locations nationwide with the newly-opened Shell C5 Southlink as the landmark 400th site, making vehicle servicing easily available to Filipinos in the metro.
“At Shell, everyone is treated like a guest. It will be the ‘third place’ to be when you leave home, school, or work to create a community,” Mr. Del Valle says.
The rise of mobility features and mobility stations as one-stop community destinations are just the beginning of Shell’s forward-looking transformation towards improving customer experiences and optimizing operations for sustainability and use of cleaner energy.
Shell promises the public that, in the coming months, the company will roll out more innovations and discussions on how to “Keep the Philippines Moving Forward,” participating in Shell’s Future Festival, a series of public virtual conferences led by industry leaders and the nation’s stakeholders who will tackle best practices in mobility, energy, STEM, the arts, and youth, communities, and livelihood.