RICOH PHL EMBRACES AUTOMATION WITH MONSTAR LAB
TECHNOLOGY and imaging leader Ricoh Philippines embraces robotic process automation to speed up its work processes and reduce human errors.
Through its strategic partnership with Monstar Lab Philippines, Ricoh will utilize the tech’s firm product called RAX Editor, a robotic process automation (RPA) tool that allows users to automate manual processes flawlessly across different applications and environments through assisted or unassisted automation.
RAX Editor is specifically targeting to improve Ricoh’s billing cycle, which includes meter billing and finance lease billing, among others. Automating the billing cycle means less overtime for employees and opportunity to do more valuable work rather than tedious repetitive work.
“Some parts of our operation have to put in a lot of overtime in order to get things done. This is especially true in our accounting department where some processes are not fully automated by our ERP. With RPA, we can automate manual and repetitive processes. We expect this to allow our employees to spend more time doing analytical work or communicating with our client,” said Eric E. Sulit, Ricoh Philippines Inc. president and CEO.
Average manual processing to bill meter reading, for example, is around 22 minutes per transaction. By using RPA, Ricoh is expected to save 47 percent of the total time to bill each transaction. On top of this, the billing accuracy will also be improved, and the company is expected to save at least one day of the total turn around to send the bill to the customer. This is an additional improvement in terms of reduction of days to collect, thus helping to improve cash flow, as well.
“Ricoh Philippines has been tremendously growing their business but wanted to retain the same work force. With RAX software’s help, the automation can help them achieve that,” said Allan Tan, the managing director of Monstar Lab Philippines, the local subsidiary of the global digital product development firm Monstar Lab group.