Reaching Gen Z in the time of Covid-19
THERE is no single Gen Z, as the variety of nicknames this demographic has acquired globally vividly demonstrates. In the United Kingdom, they are ‘Generation Sensible.’ In America, they are are ‘igen,’ ‘Zoomers’ and the ‘Homeland Generation.’ In Russia, they are ‘Centennials.’ In India, they are ‘Digizens.’ They are also more generally known as the ‘empowered generation’ and the ‘green generation.’
For every fact about Gen Z there is a contradictory one. One in three wants to be the first to use new technology. At the same time, more than one in eight have scaled down or discontinued their use of social media in the past year. No wonder this cohort—born between 1997 and 2010—is sometimes referred to as ‘the identity shifters.’
Uncertain, unpredictable and unavoidable
MANY of the life events that were predictable for Gen X and Baby Boomers have been disrupted for Gen Z by Covid-19. Where they live, how they connect to others, whether they enter higher education, where and how they work—all these are up in the air.
In Europe and North America, Gen Z has already experienced exceptional economic, social, and political turbulence. This demographic has experienced volatility in Asia Pacific too—that is where Covid-19 struck first— but in China they account for 13 percent of household spend and their fondness for late night impulse shopping online has earned them the nickname the ‘Moonlight Club.’
It’s time for organizations to take Gen Z seriously. Estimated to account for 40 percent of the world’s consumers, they have a global buying power of $150 billion and influence $600 billion of consumer spend. Yet how freely will they use that spending power? KPMG International’s research shows that Covid-19 has left more than half of this demographic worried about their finances and prompted 48 percent to save more and spend less.
What makes Gen Z happy?
IN a rapidly changing landscape, there are some things that Gen Z does have in common: their present feeling of vulnerability, their expertise as the first digitally native generation, their fascination with new technology, their quest for the personal touch and their heightened concern about the environment: 61 percent are perturbed by climate change and 56 percent worry about natural disasters, higher than for any other generation.
Gen Z has also used social media to express their individualism, define their own digital identity and create—and share—content that reflects their exact values and passions. They have been described as ‘mainstream but exiled’ because they are less likely to care about fashion, music and entertainment trends and are more focused on family, friends, their job and their wellbeing—in one survey of Gen Z in 20 countries, 94 percent define feeling mentally and physically healthy as key to happiness.
Social media has helped Gen Z decide which organizations they empathize with and/or empathize with them. They identify with young, tech-savvy organizations offering services such as meal delivery, ride-hailing and music streaming which make their lives easier and saves them money. They also connect with businesses they believe defend their values. Their motivations may vary but 72 percent of Gen Z consumers rated empathy as ‘important’ or ‘very important.’
The excerpt was taken from the KPMG Thought Leadership publication entitled “Me, my life, my wallet.”
R.G. Manabat & Co., a Philippine partnership and a member-firm of the KPMG global organization of independent member-firms affiliated with KPMG Intl. Ltd., a private English company limited by guarantee. The views expressed in this column do not necessarily reflect those of the Businessmirror’s.