Converge pins high hopes for new year
CAPPING its banner year with a bang—thanks to a slew of major connectivity breakthroughs, partnerships and awards—converge ICT Solutions Inc. is pinning high hopes to keep on growing and provide quality service to customers in 2023, according to its top ranking officials.
The fiber internet service provider has been recognized as the Top-rated Fixed Network in the Philippines in the Ookla Speedtest Awards for the first and second quarters of 2022 by Ookla, the global leader in mobile and broadband network intelligence, testing applications and related technologies.
Converge Marketing Head Orange Ramirez attributed such achievement to the company’s “customer-centric approach to simplifying and personalizing their experience”—the very “core” of how it does things.
For Converge Chief Operations Officer Jesus C. Romero, winning such an accolade affirmed that the firm is on “the right path” in its mission to “fiber power the whole Philippines.”
“There’s nothing more satisfying than seeing the results of consumer-initiated ratings from Ookla. Such honor reflects our subscribers’ satisfaction and preference for our brand of service and encourages us to do better,” he said.
“We want to give the Filipino people the kind of service they deserve, so being distinguished as the Top-rated ISP [internet service provider] in the country by Ookla is something we take very seriously and will continue to be motivated by next year,” Ramirez added.
Having more than 600,000 kilometers of pure fiber assets and 53 percent household coverage nationwide, Converge is on track to bolster its reach across the country and provide affordable high-speed broadband internet to unserved and underserved Filipinos.
This year saw the successful launch of its tailor-fit connectivity products, such as Gamechanger for gaming enthusiasts, XCLSV for elite high-bandwidth users, and Homebase for microbusinesses.
Moreover, the company offered a free speed upgrade to its Fiberx Plan 1500 subscribers. In November, it announced that it had doubled all of its plans’ bandwidth without extra cost, with the base plan’s speed increasing from 100 Mbps to 200 Mbps.
Enabling the country to move forward through the digital revolution, the firm also announced that it is investing to join in the SEAH2X Submarine Cable System and the trans-pacific Bifrost Cable System to significantly increase connectivity capacity and bring network diversity to consumers and businesses in the coming years.
“Optimizing customer experience is always at the forefront of our mindset whenever we develop and introduce new products,” said Converge Head of Product Management and Network Solutions Gilbert T. Virtucio.
“Identifying the pain points of our customers allows us to customize our offerings to address their increasing needs and demands. It’s a never-ending practice that we are happy to do to continue to always improve our services,” he said.