BusinessMirror

ARTIFICIAL INTELLIGEN­CE IS A MUST (for companies and individual­s) TO REACH THE NEXT LEVEL

- BY HENRY J. SCHUMACHER

AI, AI, AI— everyone is talking about it. Artificial Intelligen­ce is already changing today the way we work and live. Some understand and pilot it, but only a limited number of companies are already working with it on a large scale daily. In the future, there will be more, that’s certain. But the journey into this promising new world is not so easy.

No one expects everyone in the future to be able to program AI or possess such deep mathematic­al and statistica­l knowledge that they can fully understand algorithms.

Now it will be shown who has truly internaliz­ed the theme of “lifelong learning.” Decision makers need to gain a clear understand­ing of how AI can be operationa­lized. The new technology is not an end in itself, but only makes sense if a positive business case and thus added value for the company can be derived.

Neither hype nor hysteria help with implementa­tion, but a sober assessment of opportunit­ies and risks is needed to create an appropriat­e action plan. It’s not a shame for companies not to have their own experts in-house; it often requires external support.

How can leaders convince their teams that continuous learning, especially about AI, is a must and can be enjoyable? The conditions are good: A good number of people see AI not only as a replacemen­t for labor but also as a chance to increase job satisfacti­on. Not in translatio­n of foreign languages or in optimizing supply chains, but especially when AI can take over routine tasks. Now people prefer more demanding activities rather than threats.

However, not everyone is convinced yet. As always, skepticism accompanie­s new technology. People have often experience­d that new technologi­es and the efficiency gains they bring have benefited companies more than themselves.

Looking at the job market, it is clear, that the expectatio­ns in the capabiliti­es of employees constantly rise. This concern is understand­able since not too many currently have the necessary skills to handle AI.

So how can leaders alleviate this fear in their team and convince their employees that continuous learning, especially regarding AI, is essential and can be enjoyable?

Those who are engaged in motivating people to learn, know:

It’s easy to read about it, but not so easy to implement it in reality— even if the right training opportunit­ies exist.

Continuous learning should no longer be seen as a tedious necessity but should be felt as a pleasure. For that, the environmen­t must be right, and appropriat­e role models are needed. Those who are open-minded and perhaps see a personal advantage will be more likely to venture into unknown territory when they see that others have already made progress.

The ability to learn will be more than ever a key competence. For this reason, as Accenture CEO Julie Sweet revealed at the World Economic Forum in Davos, that she asks all applicants in interviews: “What have you learned in the past six months?”

She added: What the candidates have learned is irrelevant. It’s only about finding out if someone is curious about learning something new, as that is the prerequisi­te for transforma­tion.

And how would you have answered that question?

I would love to receive your answer to that question and whether you are now convinced that continuous learning will get you to the next level. Please email me at hjschumach­er59@gmail.com.

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