TP Cloud Campus revolutionizes ‘WAH’
Teleperformance, a global leader in digitally integrated business services, recently announced a revolutionary new global operating model — the Teleperformance Cloud Campus — an innovative solution for enabling the ‘new normal’ work-at-home (WAH) environment.
Prior to the pandemic, as part of its future-of-work development process, Teleperformance was already designing and testing an enhanced model for improving customer experience, client results, and employee well-being and development through socially connected, virtual teams.
The Teleperformance Cloud Campus was specifically designed to provide a remote, socially enriched working environment, allowing companies to easily expand their business and deliver superior customer experiences through Teleperformance’s unique, cloud-centric model.
Home-based interaction experts can now work from anywhere in the world while remaining connected virtually to their Teleperformance team through one of their Cloud Campus Hubs. These centralized command centers keep remote agents connected and engaged while providing an opportunity for clients to interact with a dispersed workforce.
The highly functional design blends proprietary Teleperformance technology, analytics, and process excellence (TAP) with best-of-breed technologies to form a uniquely efficient global solution.
The operating capabilities of Teleperformance Cloud Campus includes virtual talent acquisition, training, development, coaching, team building, learning, client interaction, quality control, and data security management, as well as emotional well-being and rich social interaction for employees.
Gamification is utilized for employee fun, socialization, and education as part of the new Teleperformance ‘campus life.’
For Teleperformance, protecting sensitive information is key, which is why their Cloud Campus solution ensures that data remains secure within remote environments. Their Bring-Your-Own-Device (BYOD) Architecture is PCI Certified and other security measures include multi-factor authentication, device lockdown and the usage of virtual sessions to ensure that no data is stored locally.
Among the many benefits of Teleperformance Cloud Campus is having access to a broader workforce, with its ability to reach skilled interaction experts around the world, enhanced business resilience, sustainability and diversity, and the flexibility to meet changing demands as companies can easily scale up or down based on business needs.
Teleperformance Cloud Campus is available to support all industries, geographies, and applications and is currently deployed globally in a diverse set of industry sectors including e-commerce, utilities, telecom, and healthcare — several of which were implemented before the coronavirus disease outbreak.