OFBank vows digital services upgrade
The Overseas Filipino Bank on Thursday vowed to upgrade its services to maximize the benefits of a digital bank.
OFBank, the country’s first digital and branchless bank, told DAILY TRIBUNE in an email it is “continuously improving its products and services to cater to the diverse requirements of overseas Filipinos and overseas Filipino workers.”
This comes after DAILY TRIBUNE requested the bank for updates on its digital services, including the distribution of its ATM cards.
OFBank, a subsidiary of Land Bank of the Philippines, said clients can obtain their cards by visiting the latter’s physical branches.
“OFBank customers can get their ATM cards at any LandBank branch nationwide by presenting their ID uploaded in the Digital On-Boarding System with Artificial Intelligence and answering basic Know Your Customer or KYC questions,” OFbank said.
It recently drew flak for its tagline “the digital-only and first branchless Government Bank,” as its migrant workers are obliged to get their applied ATM’s in a physical bank — particularly LandBank.
The government-owned LandBank is currently operating 606 branches in all of the country’s 82 provinces.
Meanwhile, the OFBank serves clients in 130 countries and territories. It has increased accounts from 20,000 to 137,000 as of October.
Established in 2017, OFBank also offers virtual debit cards, e-payments, fund transfers and online investing through its mobile app.
However, OFBank received several complaints recently, such as double deductions of funds, delayed OTP, broken login buttons, and unresponsive customer service.