PEOPLE IN THE INDUSTRY
At the helm of Radisson Blu Cebu, Stephan Sieberg creates unwavering connections and attractions
Stephan Sieberg brings in 25 years of industry experience as the new General Manager of Radisson Blu Cebu
Stephan Sieberg is a man who is interconnected with the hotel industry around the world. A bonafide globetrotter, having worked for international hotel groups across European and Southeast Asian regions, Stephan has garnered over 25 years of hospitality and service. Now, he proudly stands as the General Manager of Radisson Blu Cebu, a five-star haven at the heart of the nation’s oldest city. But even as a veteran in the industry, he continuously strives to serve up something new. “The biggest challenge is always to exceed expectations, being innovative again and again, and to improve customer service on all levels at all times continuously.”
A HOTELIER'S SECRET TO SUCCESS
Being innovative in the hotel industry is no easy feat. It is a challenge for every hotelier to satisfy and keep up with their guests’ preferences. As hotel doors are always wide open for patrons from various cultural backgrounds, service starts with empathy, and this mindset drives Stephan to excel in his field. “Working in different environments around the globe requires me to always be an international citizen and to adjust. I always tell myself that I am a guest in the countries I work and this attitude helps me to connect and settle. I have learned that I should always become a full member of the local community.”
Stephan ensures that Radisson Blu Cebu listens to their customers daily. For him, this is the secret to continuously stay ahead of the booming tourism scene and the ever-rising competition. But more than working with the needs of their clients, Stephan always keeps his team in check. “Training and leadership plays an important role in keeping the industry alive. People management and setting career paths and opportunities for all remains key.”
WHAT MAKES THE HEART BEAT
Stephan is committed to leading a first-class team fit to offer a five-star experience at Radisson Blu Cebu, a key flagship hotel for the Radisson Hotel Group in Southeast Asia. Its space boasts 400 rooms and suites, two elegant ballrooms, ten meeting rooms, and an outdoor plaza giving every traveler the right place they need.
But aside from the staff hard at work, Stephan believes that digital transformation in hotels can guarantee customer satisfaction. Most high-class hotels already offer the same facilities, but providing a strong internet connection is another story.
That is exactly why they chose Eastern Communications as their service provider for all their connectivity solutions. “Our customers expect a high level organisation with a sorrowless package, meaning we need to choose first-class partners to ensure a highend experience for all stakeholders,” says Stephan. There’s no mistaking that Stephan has dedicated his life to be a person of service. He lives with a full heart as he is comfortably positioned at the forefront of Cebu’s premier retreat. There seems to be no rest for an industry leader with international experience in his back pocket and world-class names by his side.
But as a man of the community, he can often be found exploring the outskirts of Cebu on his motorcycle, enjoying the beautiful scenery to rewind and recharge.
“It is no secret that the internet nowadays is part of our daily life and expectations are that it is easily accessible, fast and free of charge.”