Teleperformance opens 17th PH site, jobs rise to 40,000

Teleperformance, the world’s leading provider of outsourced customer experience management services, inaugurated yesterday its 17th site in the country that will generate 2,000 new job opportunities bringing its total number of employees to 42,000 people.

From only around 100 employees when it began its operations in 1996, Teleperformance Philippines has grown to over 40,000 employees across 17 business sites in Metro Manila, Antipolo, Baguio, Bacolod, Cebu, and Davao. The newest addition to this growth is Teleperformance Silver City, which is strategically located at Frontera Verde Drive across the Tiendesitas shopping complex in Ugong, Pasig City.

Travis Coates, managing director of Teleperformance Philippines, attributed its growth in the country as a result of its employes’ hard work and perseverance over the last two decades.

Reflecting Teleperformance’s global premises standards, the Silver City facility features state-of-the-art amenities such as fitness and wellness gym, a spacious cafeteria, a full-service clinic, comfortable sleeping quarters, game and recreation rooms, individual lockers and a shower room for employees.

The Silver City Grand Launch is one of the many exciting events lined up for the 20th Anniversary of Teleperformance in the country this 2016. Earlier this year, the anniversary campaign was launched across various media and marketing activities. With the tagline, “20 years of Filipino Pride,”

“We are thrilled to celebrate our 20th Anniversary in 2016. We would not be able to achieve this remarkable growth without the hard work and dedication of the 40,000 Teleperformance team members who choose to work with us. The opening today of our 17th site signifies our strong commitment to the Philippines’ BPO sector. I am confident that our growth story will continue to unfold as we offer excellent service to our clients from around the world,” Coates said.

Teleperformance serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2015, it reported consolidated revenue of €3.4 billion ($3.7 billion, based on €1 = $1.11).

The Teleperformance Group operates 147,000 computerized workstations, with close to 190,000 employees across 311 contact centers in 65 countries and serving more than 160 markets. It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries.

Teleperformance began operations in the Philippines in 1996 and has grown to become a preferred offshore contact center outsourcing option. The company employs over 40,000 people in the country and operates more than 27,500 workstations in 17 business sites located across Metro Manila, Antipolo, Baguio, Bacolod, Cebu, and Davao.

From 2012 to 2015, Teleperformance received the Frost & Sullivan Asia Pacific Contact Center Outsourcing Service Provider of the Year Award for its significant performance in revenue management, market share, capabilities, and overall contribution to the contact center industry. In addition, Teleperformance received the AON Hewitt certification as 2014 Best Employer in the Philippines.