Customs: Importers with outdated contact details face suspension

Update or face suspension. This was the reminder of the Bureau of Customs (BOC) yesterday to importers, asking them to update their contact details to avoid suspension.

The BOC likewise told them to be transparent and honest with the details that they are providing the agency.

Commissioner Nicanor Faeldon further reminded the importers to inform BOC of their updated contact details to ensure effective communication between importers and the Bureau.

“This is one of the ways to better serve the importers, so they should also do their duty by informing us of any changes in their phone numbers or email addresses,” Faeldon said.

The BOC on Monday published on its website and official Facebook page a list of more than 3,000 importers with either outdated or incorrect phone numbers or email addresses in the agency’s system.

Upon verification, phone calls made to 1,206 importers reveal incorrect or nonworking numbers, while emails to 2,365 importers bounced back.

Pursuant to Section 7 of Customs Memorandum Order (CMO) No. 11-2014, failure of the importers to update the Bureau’s Account Management Office (AMO) of their updated email address and/or contact details within 30 days from the date of the list’s posting will cause suspension of their accreditation. Their E2M Client Profile Registration System (CPRS) access will also be deactivated in accordance with Section 8.b of the said CMO.

Importers identified on the list are required to submit the following documents to AMO:

• Letter request to BOC-AMO for the amendment of CPRS data/information on email addresses and/or phone number/s;

• Print out of importer’s CPRS profile as amended; and

•Print out of VASPS’s email notification of “stored” CPRS profile.

Faeldon said for further instructions and other details, importers may seek assistance from the BOC’s AMO.