EPerformax launches new site in Roxas City

ePerformax, one of the first contact centers in the Philippines, officially celebrated the grand opening of their newest facility in the country. Located at the Pueblo de Panay TechnoPark in Roxas City, this new site is further proof of the company’s continued commitment to growing and developing the Philippines as one of the leading BPO service providers in the world.

ePerformax provides support for their English-speaking customers in locations around the globe. The company utilizes voice, email, chat, messaging, and social media to handle customer interactions that include customer service, inbound sales and order entry, billing/account support, technical support, product/service support, website navigation support, and travel reservations, along with non-voice BPO activities to support clients’ comprehensive outsourcing requirements.

“ePerformax will provide long-term growth and career opportunities for all employees while ensuring that there is adequate work-life balance and integration, ” said Teresa Hartsaw, President and CEO of ePerformax

Pueblo de Panay TechnoPark is the perfect partner for ePerformax’s goal to create a holistic working environment for their employees.

The new facility also includes an ePerformax Global Communications & Management Academy. “The GCMA is part of our continuing strategy to invest in our people so they are ready for the evolution in BPO services,” says Mike Tanner, ePerformax Roxas VP and General Manager. “Our industry is becoming more sophisticated and requires a higher level of professional skills. We are invested in developing our employees to grow in their careers and maximize their potential. We feel fortunate to be here in Roxas and to find such a great community of people to work with.”

Several multinational companies have come to trust and depend on ePerformax. One such client is Paypal. “ePerformax and PayPal have a mutual desire to deliver the best quality service as fast as possible,” explains David Reedy, Director of Paypal, “We are very pleased to be the first company to occupy the beautiful new building in Roxas City! We are already seeing the teammates deliver a better customer experience and look forward to continued growth.” With the level of service and care that ePerformax provides, it’s plain to see why the company continues to prosper hand-in-hand with their client-partners.