UPS expands My Choice service to 96 countries

UPS announced the global expansion of UPS My Choice service to 96 additional countries and territories, bringing the total to 112 served. With the entrance into the Asia Pacific, Indian Subcontinent, Middle East and African regions, and an expansion in Europe and Latin America, this package-delivery management service has the ability to help more busy consumers and consignees around the world to track, schedule, and redirect their packages — just in time for the peak holiday shipping season.

In Asia Pacific, UPS My Choice will be introduced in 13 markets , including Australia, China, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, New Zealand, Thailand, and Vietnam. This expansion, the largest since the service was launched seven years ago, comes as membership in UPS My Choice crosses the 52 million-member mark worldwide. This combination of scale and geography provides shippers a distinct advantage as cross-border shopping increases.

“For consumers globally and in the Philippines, the growing demand for convenience and customization are top priorities when it comes to online shopping,” said Chris Buono, Managing Director of UPS Philippines. “With the UPS My Choice expansion, businesses and individual customers alike can expect greater control over home deliveries, with planned deliveries that fit their schedule. Through consistent and accurate updates on delivery status, UPS My Choice makes the delivery process even simpler — a plus for today’s busy shoppers.”

Every UPS My Choice user will have access to e-mail and text notifications that a delivery is on its way, a day before delivery alert and a delivery notification. In countries and territories where technology allows delivery change options, users can route packages to another address, opt to hold the delivery or reschedule for delivery on another day.

The expansion, which takes UPS My Choice service far beyond the original 16-country-and-territory footprint, comes in two phases: The first brought the service to 48 additional locations worldwide over the summer. Phase two, which includes another 48 countries and territories, begins this month.

This service expansion is reflective of the impact e-commerce is having on global and intra-Asia trade. According to the 2018 global UPS Pulse of the Online Shopper study, consumers in Asia are increasingly shopping beyond their own borders to buy from overseas retailers, with 55 percent of respondents indicating that they had made one or more international e-commerce purchases within the three months prior to the survey. Among those, 77 percent were purchased from retailers based in Asia.

“While UPS has offered package tracking for more than a quarter of a century, we know that consumers today expect even more flexibility, control and convenience,” said Ross McCullough, President, UPS Asia Pacific Region. “The expansion of UPS My Choice into Asia, and other regions of the world, will equip both shippers and consumers with the tools they need to keep businesses and personal schedules running more smoothly, leading to a happier and easier transaction for everyone involved. With a new member signing up for UPS My Choice every four seconds, it’s easy to see that the benefits are valuable to online shoppers.”