Manila Bulletin

Globe mobile number portabilit­y takes effect today


Globe Telecom Inc. officially launched its internal mobile number portabilit­y (MNP) capability yesterday (April 21), five months ahead of competitor­s. Globe and TM users can now keep their current mobile phone numbers when they switch subscripti­on types, from prepaid to postpaid, or brands within the group. To ease customer experience, subscriber­s can retain their original mobile numbers as they switch from Postpaid to Prepaid, Prepaid to Postpaid, and Prepaid to Prepaid within Globe and TM brands. “Enabling our customers with the freedom to move across subscripti­on types while allowing them to retain their original mobile number creates a new level of experience,” says Issa GuevarraCa­breira, Globe Chief Commercial Officer. Customers who are not under a subscripti­on lock-in period, have no financial obligation­s or overdue balances may avail of the service. To apply for porting, mobile customers can visit the nearest Globe store or log in to their GlobeOne account. Globe myBusiness customers can check if their number is eligible for MNP via the GlobeOne app. If eligible, they can reach out to their respective account manager or myBusiness chat support. Globe Business clients can contact their dedicated account managers. In compliance with Republic Act 11202 or the Mobile Number Portabilit­y Act, Globe is moving forward with the initiative to allow its own customers to keep their mobile numbers even if they switch from Globe to TM and vice versa, regardless of their existing subscripti­ons. To do the same for other network providers, the MNP’s full implementa­tion date initially slated for January 2021 was moved to September 30, 2021, due to technical delays in testing and governance as a result of the pandemic. (Emmie V. Abadilla)

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