UnionBank launches the first banking chatbot

IN line with the bank’s digital transformation to deliver instant customer

banking chatbot aimed to deliver instant customer service to clients 24 hours a day and seven days a week.

employs a conversational interface that provides basic information to Messenger Platform, it will take customer inquiries, and handle general information requests. Unlike CSO makes the customer experience more personal and conversational when locating the nearest ATM or Exchange rates of up to 10 currencies.

over time as more users interact with it by utilizing Natural Language Process - transactions like balance inquiry, trans