Sitel Academy, partner schools provide online training

SITEL Group, a leading business process outsourcing (BPO) company, reinforces its commitment to skills training and education by strengthening collaborative partnerships with universities, colleges and technical vocational institutions. Through these partnerships, Sitel provides a variety of informative online classes to students via webinars and Facebook.

Sitel Academy is a pioneering BPO skills development program offered for free for near-hires, far-hires, students, out-of-school youth and differently abled individuals. The program has partnered with universities and colleges in Metro Manila and in the various provincial locations where Sitel operates. Partner schools include Polytechnic University of the Philippines, ABE International Business College, Cainta Catholic College, STI, Tarlac State University, Palawan State University, Western Palawan University and MFI Polytechnic Institute Inc. The modules designed by Sitel bolster existing school programs and prepare students for work after graduation.

Sitel Academy launched its first webinar on May 1, 2020 and discussed what it was like to work with Sitel and the customer experience industry. This was followed by a webinar called “Destination New,” giving students an overview of the BPO, hospitality and management industries. “The Web is Your Classroom” module, delving into the online shift of education, came next and had over 3,000 active participants. Modules on language skills, effective communication and proper pronunciation followed.

For City High School in Palawan, Sitel additionally launched the “Salamat sa K-12, Handa na Ako” program for graduating senior high school students interested in the BPO industry.