Teleperformance PH wins in 18th Quill awards

TELEPERFORMANCE Philippines was once again recognized for its leadership and employee programs at the recently held 18th Philippine Quill Awards by the International Association of Business Communicators (IABC) Philippines.

The company received an Award of Excellence in Leadership Communication for its “A Message from Mike” video series, and an Award of Merit in Safety Communication for its “TP is a Safe Place to Work for all” campaign.

When Covid-19 first reached the Philippines, the government implemented a strict lockdown to help prevent the spread of the virus. Recognized as an essential service provider, Teleperformance Philippines was tasked to remain operational as the company provided essential support to government services, and industries such as healthcare, telecommunications, banking and finance, logistics, travel and hospitality.

Within the first year of his tour of duty, Mike Lytle, chief executive officer of Teleperformance USA, Canada, and Philippines, led the organization of 47,000 people through the Covid-19 crisis. Using his personal leadership approach of empathy and mindfulness, the “Message from Mike” video series was an effective tool that offered an accessible and transparent channel of communication to reach TP employees.

Published in the company’s official Facebook page, the videos featured Lytle giving his personal messages to employees, providing updates, responding to their questions, and reminding them of essential health and safety protocols.

These wins are a testament to Teleperformance Philippines’ commitment to their employees’ health and safety, which was also reflected by the recently awarded extension of their certification as a Great Place to Work.