Optum bagged PEZA award, lauded at Contact Islands Conference
OPTUM Global Solutions Philippines, a health services innovation company, clinched the 2020 Outstanding Exporter Award at the 2021 Philippine Economic Zone Authority (PEZA) Excellence Awards.
At another annual event, the company was also recognized by the Contact Center Association of the Philippines (CCAP) during its yearly Contact Islands Conference for the company’s exceptional story, featuring its virtual reality (VR)-enabled learning program.
“We are humbled and honored to be recognized for both our efforts in our trade and for our innovative approach to providing the Filipino brand of health care services. These recognitions are a testament to both our operational competence thanks to our colleagues and our commitment to providing the best health care service to our members,” said Ivic Mueco, managing director of Optum Philippines.
As a recipient of PEZA’s Outstanding Exporter Award, Optum yielded stellar results in export sales with an average of 26.5-percent growth from 2018 to 2020. Following the criteria for the award, the company’s notable efforts in maintaining its level of productivity while boosting its export of services helped Optum achieve a double-digit growth rate while maintaining its good standing as a corporate citizen.
These results reinforced the country as a top choice for offshore companies that provided Filipinos with more career opportunities and highlighted the quality of their professionalism.
At the 2021 Contact Islands Conference, hosted by CCAP, Optum’s VR-enabled learning program was also selected under the knowledge-based and technology-focused people development program category.
CCAP’s screening committee found merit in the way Optum’s learning program promoted and elevated the Filipino brand of care as it provided immersive experiences for nurses to strengthen their domain knowledge, enhance clinical patient care decisions and encourage empathy.