SECURITY BANK SAYS CORRECT PROCESSES WERE FOLLOWED RE CLIENT’S DORMANT ACCOUNT

WE write in reference to the recent column of Al Vitangcol against Security Bank on Nov. 12, 2022, entitled “Security Bank breaches trust of its own depositor.”The article names individuals from the bank and makes serious allegations on its processes. We would like to express our deep concerns about this article, which we view as not written in good faith and contains false and accusatory claims against the bank and its employees. While the bank respects and upholds journalistic integrity at the highest level, we will not hesitate to call out incorrect information and irresponsible claims.

The bank has followed, and continues to follow, the prescribed protocols and processes on account dormancy and reactivation. We reviewed the case internally, noting the correct process was followed by the internal team, and we communicated with the parties involved on the necessary requirements going forward. The facts of the case demonstrate that the bank has complied with the regulations set by the BSP and will continue to update them on this case.

Being one of the oldest pillars of truth and integrity in the country, we are positive that The Manila Times will rectify this situation. Security Bank has been a well-respected member of the local financial industry for over 70 years, acting fairly and in the best interests of its customers.

Corporate Communications Team Security Bank Corp. Security Bank Center 676 Ayala Avenue, Makati