BIR introduces the enhanced chatbot ‘Revie’
THE Bureau of Internal Revenue (BIR) announces the availability of the enhanced BIR Digital Assistant — Chatbot Revie, which will now include TIN verification/Validation, RDO Finder, and eComplaint facility.
The TIN Verification/Validation and RDO Finder are additional features of Revie that will assist taxpayers with their Taxpayer Identification Number (TIN) and Revenue District Office (RDO) inquiries.
The eComplaint, on the other hand, is a facility that will help taxpayers lodge their grievances/ complaints against establishments for non-issuance of receipts/invoices, tax evasion, and other violations against the provisions of the Tax Code.
Complaints against erring BIR officials/personnel can also be submitted using the eComplaint facility.
Revie was launched in June 2021 as the BIR’s Digital Assistant to answer taxpayers’ general inquiries and frequently asked questions concerning registration, BIR Forms, the zonal value of properties, and eServices of the BIR. It is an artificial intelligence that can be accessed 24/7 from the home page of the BIR Website (www. bir.gov.ph).
Taxpayers using the facility also have the option to chat with a live agent in case they need clarifications on the answers provided by Revie.