1ST ASIAN PATIENT EXPERIENCE SCIENTIFIC MEETING
St. Luke's Medical Center (SLMC) recently signed a memorandum of agreement (MOA) together with key government and medical institutions for the holding of the 1st Asian Patient Experience Scientific Meeting on November 16 to 17, 2017 at the Henry Sy, Sr. Auditorium of St. Luke's Global City. The MOA was signed by representatives of St. Luke's Medical Center (SLMC), Department of Tourism (DOT), Philippine Medical Association ( PMA), Philippine Hospital Association (PHA), and the Private Hospitals Association of the Philippines, Inc. (PHAPI).
The scientific meeting, entitled Patients' Needs First, aims to share insights and worldwide trends, which would help promote an overall great experience towards patients' healing when it comes to their needs and expectations before, during, and after their hospital stay. As an academic medical center and a pioneer in Patient Experience in the Philippines, St. Luke's has been consistently providing top-tier healthcare geared towards providing compassionate, anticipatory, and innovative care to its patients on top of quality medical treatment and outcomes.
Present at the signing were the representatives of various partner organizations and institutions including Ms. Jo C. Aguilar, Senior Vice President and Head for Marketing Group and Industry Relations of SLMC, Dr. Jesus M. Jardin, President of PHA, Dr. Irineo C. Bernardo III, President of PMA, Dr. Edgardo R. Cortez, President and CEO of SLMC, Ms. Cynthia C. Lazo, DOT's Director and Head for Medical Travel and Wellness Tourism, Market Development
Group, Dr. Rustico A. Jimenez, President of PHAPI, and Ms. Emma A. Yuhico, Vice President and Head of Patient Experience of SLMC.
Dr. Cortez concluded the event by emphasizing the significance of great patient experience through compassionate and empathetic medical professionals who translate their values into patient-centered practices and care. It will be the pursuit of great patient experience as an industry envisioned to unite all Philippine hospitals together with its Asian counterparts and help promote medical tourism successfully in the region.
For registration and inquiries, please call the St. Luke's Patient Experience Group at (632) 723-0101/0301 ext. 4220/4221 or email at ics@stluke.com.ph.