Union Bank, Oracle vow to improve customer satisfaction

The Union Bank of the Philippines (UBP) has announced its partnership with Oracle to empower employees by providing a new system that will boost efficiency and productivity in the workplace.

Under Oracle Human Capital Management (HCM) system, the bank can now manage employee information, as well as automate the day-to-day record keeping and processes, provide talent analytics and align the company to work with its core business while efficiently delivering customer demands.

“The Union Bank of the Philippines’ Human Capital Management powered by Oracle Cloud increases visibility of information for employees and leaders to have autonomy over managing their own development and performance in alignment with organizational goals, and delivers on the bank’s promise of digital transformation to all,” said Michelle Rubio, senior vice president and HR director, Union Bank of the Philippines.

Oracle HCMsystem is a unified cloud-based solution enabling businesses to streamline processes and needs across all its units.

With the rise of cloud computing, Rubio emphasized that it is crucial to consider the people’s side of things in the digital world.

“Technology is always evolving and it’s always in the midst of what we do. We must not forget that it happens through people,” she said.