Philippine Daily Inquirer

SITEL GETS TWO STE­VIE AWARDS AT STE­VIE APAC AWARDS 2018

Lead­ing Global Cus­tomer Care Provider awarded for ex­cep­tional in­no­va­tions in Com­mu­nity Re­la­tions and Hu­man Re­source Man­age­ment

- HR Management · Management · Business · Hong Kong · organization · Commission on Higher Education · Croatia

Hong Kong — Sitel, the BPO sub­sidiary of Sitel Group, one of the world’s largest cus­tomer ex­pe­ri­ence man­age­ment com­pa­nies, was hon­ored with two il­lus­tri­ous Bronze Ste­vie Awards. The com­pany’s Sitel Academy re­ceived the “Award for In­no­va­tion in Com­mu­nity Re­la­tions and Pub­lic Ser­vice Com­mu­ni­ca­tions: Em­pow­er­ing the Youth and As­pir­ing BPO Pro­fes­sion­als through CSR”, while the Peo­ple First Pro­gram: Em­ployee En­gage­ment and Re­ten­tion in the BPO In­dus­try” took home the “Award for In­no­va­tion in Hu­man Re­source Man­age­ment, Prac­tice and Plan­ning.

The com­pany’s pi­o­neer train­ing pro­gram, Sitel Academy, has pro­vided free es­sen­tial skills train­ing for near-hire BPO pro­fes­sion­als and the youth. Sitel Academy has also es­tab­lished part­ner­ships with 147 uni­ver­si­ties through­out the coun­try and with gov­ern­ment or­ga­ni­za­tions, such as the De­part­ment of La­bor and Em­ploy­ment (DOLE), and the Com­mis­sion on Higher Ed­u­ca­tion (CHED).

Since 2012 Sitel Academy has suc­cess­fully en­hanced the skills of 18,705 grad­u­ates, with im­proved pass­ing rates of 70%-93% in screen­ing tests for con­tact cen­ter jobs. More than half, or 54% of Sitel Academy alums have been em­ployed in the BPO in­dus­try.

Be­sides pro­vid­ing ed­u­ca­tional and em­ploy­ment op­por­tu­ni­ties for fu­ture BPO pro­fes­sion­als, Sitel fosters an in­clu­sive, di­verse, and fun work­place for its peo­ple. Through the Peo­ple First Pro­gram it has in­sti­tuted com­pany-wide campaigns and events to fur­ther en­gage their as­so­ci­ates.

Train­ing and de­vel­op­ment pro­grams af­ford as­so­ci­ates chances to up­skill and pur­sue fu­ture pro­mo­tional op­por­tu­ni­ties. Ap­pre­ci­a­tion events such as the “Pas­sion Awards” high­light em­ployee suc­cesses, while the “HR Café” and “Chill with Craig” pro­grams al­low for fun and mean­ing­ful in­ter­ac­tion between as­so­ci­ates and man­age­ment. The most ex­cit­ing and largest event by Sitel -- to date – the Wün­derCon Fes­ti­val brought to­gether over 15,000 as­so­ci­ates from across the coun­try for a day of en­ter­tain­ment, games, and tal­ent shows.

 ??  ?? Ste­vie APAC Awards Ban­quet. Sitel Ex­ec­u­tives re­ceive the com­pany’s two Ste­vie Awards at the An­nual Awards Night held in Mira Ho­tel, Kowloon, Hong Kong. (L-R) Craig Reines, Chief Op­er­at­ing Of­fi­cer APAC; Jamie Blocker, Se­nior Di­rec­tor – Learn­ing and...
Ste­vie APAC Awards Ban­quet. Sitel Ex­ec­u­tives re­ceive the com­pany’s two Ste­vie Awards at the An­nual Awards Night held in Mira Ho­tel, Kowloon, Hong Kong. (L-R) Craig Reines, Chief Op­er­at­ing Of­fi­cer APAC; Jamie Blocker, Se­nior Di­rec­tor – Learn­ing and...

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