Three goals are involved:

• Provide the Best Sales Experience • Best Ownership Experience • Best Repurchase Experience

In the end, Toyota Shaw believes these dealer initiatives will lead to customer retention, vehicle repurchase and acquire new customers.

Call it Toyota’s version of a pitstop, a motorsports term that refers to a spot where a vehicle during a race would stop for refuelling, get new tires, repairs, mechanical adjustments, and others. This precisely timed millimeter perfect choreography of the pitstop crew is the new standard for teamwork here at Toyota Shaw.

Indeed, the Express Maintenance program at Toyota Shaw entails a quick and thorough service—in around 60 minutes—of your vehicle that include interior and exterior cleaning, tire check and rotation, brake inspection, review of all electrical components. Request for parts changes may also be done if needed.

With Toyota Shaw’s multi-point inspection included in the Express Maintenance, technicians will also perform a visual check of all major systems including all the fluids (coolant, brake, power steering, windshield washer and transmission) and if necessary, replenished at no additional charge.

With the inclusion of Express Service bays, Toyota Shaw has noted significant increase in customer turnover by as much as five more cars per service bay per day or 70percent increase in vehicles serviced per bay. Most service bays averages around seven cars per day.

What’s more, customers will be able to enjoy the services of Toyota-certified mechanics as well as certified-original Toyota parts.