SINGAPORE AIRLINES BOOSTS HEALTH AND SAFETY MEASURES
Singapore Airlines (SIA) has introduced health and safety initiatives while enhancing existing measures to refine the travel experience.
The new and enhanced measures are based on the advice of medical experts, regulators and partners, and on feedback from passengers, SIA officials said.
Information on the health and safety measures during the preflight stage, in the airport, on board the aircraft and upon arrival, is available in a new online e-brochure sent to all passengers before their flights. These measures are part of the company’s new #Siacares initiative, which includes corporate social responsibility projects that will be rolled out.
“These initiatives help ensure that, amid the COVID-19 outbreak, our industry-leading health and safety standards remain an integral part of SIA’S world-class service promise,” said SIA chief executive officer Goh Choon Phong. “This allows our customers to travel with us with full confidence, knowing that we have taken the necessary steps to safeguard their well-being throughout their journey.”
SIA has stepped up cleaning procedures in all premises, including its Silverkris Lounges. Customers can enjoy a la carte meals instead of buffet service in lounges, where SIA staff wear masks and gloves.
Every SIA Group aircraft undergoes an enhanced cleaning before a flight. This includes aircraft fogging procedures that follow regulatory requirements. Common surfaces and areas are wiped down with approved strong disinfectant. Headsets, headrest covers, pillow covers, bedsheets and blankets are washed and replaced after every flight.
Ceiling-to-floor air flow patterns within the cabin help limit the spread of viruses and bacteria. Every aircraft in the Group’s fleet is equipped with High Efficiency Particulate Air filters.
All airlines in the SIA Group provide customers with care kit which includes a surgical mask, antibacterial hand wipes and hand sanitizer.
SIA’S e-library is the digital replacement for newspapers, magazines and seatback literaairasia ture, which have been removed from aircraft. This is available via the Singaporeair mobile app. The Airline also offers the world’s first Companion App, which allows customers to control Krisworld, SIA’S in-flight entertainment system, via their mobile devices.
Flight crew wear face masks throughout the flight, and eye goggles when interacting with customers and gloves during the meal service.
SIA has modified its inflight food and beverage service to reduce the risk of contact for customers and crew members. Meals have been suspended for flights in South East Asia and to Mainland China due to regulatory reasons. Snack bags are provided instead.
On long-haul flights, a single tray service has been introduced in first class and business class in place of a table layout service.
To provide more reassurance for customers, SIA has revised its global waiver policy to offer bonus flight credits or provide refunds to those who prefer that option. It has also extended the validity of Krisflyer and priority passenger service statuses, as well as the expiry dates for their miles.