A Place in the Sky

Marco Polo Or­ti­gas Manila of­fers noth­ing but the finest Filipino hos­pi­tal­ity

Philippine Tatler Traveller - - Art Of Luxury -

Since its open­ing in 2014, Marco Polo Or­ti­gas Manila has come a long way. In just three years, it has been recog­nised by two in­ter­na­tional award-giv­ing bodies, a tes­ta­ment to its top-notch ser­vice and fa­cil­i­ties.

Five Stars

Marco Polo Or­ti­gas Manila re­ceived the most cov­eted five-star rat­ing at 2017 Global Star Rat­ings, mak­ing it the first time for a Manila ho­tel to at­tain such praise from the pres­ti­gious Forbes Travel Guide for the first time in six decades.

Forbes Travel Guide has been the Olympics of the world’s most lux­u­ri­ous ho­tels, restau­rants, and spas since 1958. Get­ting recog­nised by it says a lot about the kind of ser­vice that a prop­erty pro­vides. A five-star rat­ing means “out­stand­ing, iconic prop­er­ties with vir­tu­ally flaw­less ser­vice and amaz­ing fa­cil­i­ties.” Ho­tels from around the world have been rated based on a pro­pri­ety al­go­rithm that eval­u­ates ser­vice at 75 per cent and qual­ity of the fa­cil­i­ties at 25 per cent. Given this strin­gent stan­dard, only the best prop­er­ties around the world get the ac­knowl­edg­ment.

This great news was met with ap­pre­ci­a­tion by Frank Re­ichen­bach, the gen­eral man­ager of Marco Polo Or­ti­gas Manila. “To be one of the two ho­tels in Manila that re­ceived the five-star rat­ing is a great pride for the ho­tel, the Marco Polo Ho­tels group, and the hos­pi­tal­ity in­dus­try in Manila and the Philip­pines. This def­i­nitely raises the bar on how we pro­vide lux­ury ser­vices to our clients,” Re­ichen­bach says. “We will con­tinue to live and ex­ceed guest ex­pec­ta­tions in terms of ser­vice and fa­cil­i­ties,” he pledged.

Ex­cel­lent Lead

This achieve­ment, merely three years into the Manila ho­tel scene, won’t be pos­si­ble with­out a bril­liant leader. Re­ichen­bach had come to and from the Philip­pines sev­eral times in the 1980s un­til he found home at Marco Polo Or­ti­gas Manila. As the gen­eral man­ager since 2015, Re­ichen­bach has been very hands-on with the staff, talks per­son­ally with the guests, and has un­doubt­edly led the ho­tel into ex­cel­lence. Be­cause of this, he was dis­tin­guished as the Gen­eral Man­ager of the Year for ASEAN at the Hote­lier Awards in 2016.

Shar­ing his de­light for bag­ging the recog­ni­tion, Re­ichen­bach says “It doesn’t get any bet­ter than this! I have worked in most coun­tries in Asia and now I am back in the Philip­pines. I think this recog­ni­tion is some­thing that is re­ally spe­cial.” He adds, “I would like to thank my team. Dur­ing my panel in­ter­view, I was asked, what makes a great ho­tel? It’s the per­son; it’s the in­ter­ac­tion; it’s the

wow fac­tor; I think that’s my be­lief and I con­tinue to live for that.”

Hote­lier Awards hon­ours the ded­i­cated pro­fes­sion­als of the ho­tel in­dus­try. Orig­i­nally, it only selects hoteliers from Greater China, but on its third edi­tion, the award-giv­ing body opened the com­pe­ti­tion for the ASEAN which added 10 more coun­tries into the mix. This makes Re­ichen­bach the first Gen­eral Man­ager of the Year from this re­gion.

High Qual­ity

Boast­ing 316 spa­cious and well-de­signed rooms and suites, in­clud­ing two Con­ti­nen­tal Club floors, Marco Polo Or­ti­gas Manila of­fers great com­fort for its guests. It is deemed as the first sky ho­tel in the coun­try, with its lobby found at the 24th floor pro­vid­ing a breath-tak­ing view of Or­ti­gas cityscape and Sierra Madre moun­tain ranges. More­over, the ho­tel has be­come a go-to din­ing des­ti­na­tion with its out­lets namely Café Pronto, all-day din­ing Cucina, Can­tonese restau­rant Lung Hin, and Vu’s Sky Bar and Lounge. Marco Polo Or­ti­gas Manila houses a grand ball­room for glam­orous func­tions, state-of-the-art fit­ness cen­tre called Flow. Ex­pe­ri­ence new heights with Marco Polo Or­ti­gas Manila.

A five-star rat­ing means “out­stand­ing, iconic prop­er­ties with vir­tu­ally flaw­less ser­vice and amaz­ing fa­cil­i­ties”

ever ex­pand­ing

Above: Panoramic view of eastern Metro Manila; Inset, Au­then­tic Can­tonese Din­ing at Lung Hin restau­rant

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