THE LIBRARY OF THE FUTURE—RIGHT NOW
Mark Ritchie, Vaughn Geuseppe Alviar
There’s been a big change in the way people discover all kinds of content. Yes, even library patrons. Libraries must transform their business model to meet changes in human behavior, or get left behind. The presenters outline key things that libraries can learn from companies like Netflix and Spotify to improve the patron experience— because experience matters: First, libraries must shift from being collection-centric to people-centric. Second, libraries need to realize that the journey matters. Third, it’s all about the discovery experience. These industry leaders learned long ago that while people are interested in content, it’s the way content is discovered that’s important. It’s time libraries followed suit.
Keywords: libraries; discovery learning; user experience; business models