Gov­ern­ment to launch ‘Digong 8888 Hotline’

Sun Star Bacolod - - Nation -

IN AN ef­fort to bring gov­ern­ment ser­vices closer to the Filipino peo­ple, the Duterte ad­min­is­tra­tion will launch a new tele­vi­sion pro­gram dubbed as “Digong 8888 Hotline” on July 11, Mala­cañang an­nounced Wednesday, July 3.

Pres­i­den­tial Spokespers­on Salvador Panelo said the “Digong 8888 Hotline,” a one-hour pro­gram, will air on state-run tele­vi­sion network Peo­ple’s Tele­vi­sion (PTV)-4 and its af­fil­i­ate pro­vin­cial sta­tions from 2 to 3 p.m. ev­ery Thursday.

Panelo said PTV-4’S new tele­vi­sion pro­gram will fea­ture one gov­ern­ment agency ev­ery week to give view­ers clearer un­der­stand­ing about its du­ties and re­spon­si­bil­i­ties to the peo­ple.

“As the gov­ern­ment seeks to bring its ser­vices closer to Filipinos, the Palace is pleased to an­nounce that a new TV pro­gram which fo­cuses on the works of the Cit­i­zens’ Com­plaint Hotline 8888 and the Pres­i­den­tial Com­plaint Cen­ter (PCC) is set to be launched this month,” he said in a state­ment.

“Dubbed as the ‘Digong 8888 Hotline,’ this one­hour pro­gram aims to bridge the gap be­tween gov­ern­ment agen­cies and the peo­ple through seg­ments that will di­rectly ad­dress the or­di­nary Filipino’s con­cerns on var­i­ous gov­ern­ment ser­vices,” he added.

In 2016, Pres­i­dent Ro­drigo Duterte signed Ex­ec­u­tive Order 6, in­sti­tu­tion­al­iz­ing “8888” as the cit­i­zen’s com­plaint cen­ter, a mech­a­nism for ad­dress­ing pub­lic grievances re­lated to red tape and cor­ruptin in gov­ern­ment.

The “8888” hotline op­er­ates 24 hours, seven days a week tp ad­dress thou­sands of calls ev­ery­day for var­i­ous re­quests and com­plains on gov­ern­ment ser­vices. It is also man­dated to de­liver con­crete and spe­cific ac­tion on com­plaints within a 72-hour time frame.

The PCC, mean­time, is a front­line desk of the Of­fice of the Pres­i­dent, which serves as a li­ai­son unit to sev­eral de­part­ments and agen­cies of gov­ern­ments on all re­quests for as­sis­tance and in­for­ma­tion, as well as com­plaints and grievances.

“Digong 8888 Hotline” will be hosted by Panelo, As­sis­tant Sec­re­tary Kris Ro­man of the Of­fice of the Chief Pres­i­den­tial Le­gal Coun­sel, and PTV-4 news an­chor Trixie Jaa­far.

In a sep­a­rate state­ment, Mala­cañang said there are also plans to have spe­cial episodes where Duterte will per­son­ally an­swer and re­spond to calls and ques­tions.

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