911 hot line launch stalled

Sun.Star Cagayan de Oro - - Top Stories - By PJ Orias

The city of­fi­cial said res­i­dents need­ing as­sis­tance will have to uti­lize a tem­po­rary hot­line num­ber while the city is wait­ing for clear­ance for the use of its new 911 emer­gency hot line num­ber.

Verner Mon­santo of the City Dis­as­ter Risk Re­duc­tion and Man­age­ment Depart­ment (CDRRMD) said the pub­lic may call (088) 853-9393 for emer­gency pur­poses.

Mon­santo, CDRRMD over­seer, said the city will even­tu­ally launch the 911 hot­line af­ter get­ting the go sig­nal from the Depart­ment of In­te­rior and Local Gov­ern­ment (DILG).

Mon­santo said it will also be us­ing the Oro Com­puter-Aided Emer­gency Re­sponse Cen­ter (OCA ERC) sys­tem to ac­cept all dis­tress calls, which will be at­tended to by the Bureau of Fire Pro­tec­tion, Ca­gayan de Oro City Po­lice Of­fice, and Oro Res­cue.

City Mayor Os­car Moreno how­ever pointed out that the CDRRMD and the whole city gov­ern­ment has long been pro­vid­ing the same ser­vices that the 911 emer­gency is giv­ing.

“Fix­ated lang atong huna-huna na 911 gyud pero the fa­cil­ity, the pro­gram, the ser­vice is al­ready in place, the only dif­fer­ence is dili lang 911, kay naa pa tay gapaab­u­ton na per­miso from gov­ern­ment au­thor­ity, we hope ma­hatag kana in the next few weeks, and as soon as ma­hatag na, we will make the nec­es­sary an­nounce­ment,” he said.

“Pero the ser­vice is be­ing pro­vided now, naa nay ser­bisyo, the num­ber does not mat­ter, pero syem­pre tar­get pa gi­hapon nato ang num­ber nga 911,” Moreno added.

The city will pat­tern its im­proved emer­gency re­sponse pro­gram af­ter Davao City’s Cen­tral Com­mu­ni­ca­tions and Emer­gency Re­sponse Cen­ter (Cen­tral 911).

Once this will be in­sti­tu­tion­al­ized, 911 calls will di­rectly con­nect to the CDRRMD of­fice, which is also the Op­er­a­tion Cen­ter.

All net­work op­er­a­tors, are part­ners with the City Gov­ern­ment to en­sure free ser­vices when a call will be made.

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