CUS­TOMER FO­CUS

When worker en­gage­ment elic­its smiles among guests

Sun.Star Davao - - FRONT PAGE - BY STELLA A. ESTREMERA /

The level of en­gage­ment of work­ers of a com­pany is di­rectly linked to the strength of a com­pany. While it will take a few sur­veys and some pe­riod of ob­ser­va­tion of the work­place to get a good grasp of this strength, you'll get a glimpse of this when you see fo­cus, cheer­ful­ness, and in­no­va­tions among its work­ers.

In Davao City, the NCCC has made a name for its fair treat­ment of its peo­ple, thus when it went through its tough­est chal­lenge yet when its flag­ship mall in Ma-a burned down in De­cem­ber 2017 where 37 busi­ness process out­sourc­ing com­pany em­ploy­ees and one NCCC worker per­ished, the peo­ple and its work­ers ral­lied be­hind the be­lea­guered own­ers. They're not over the hump yet, but they're hold­ing up.

Who would have thought that this same ded­i­ca­tion would be ob­served among a group of work­ers in the NCCC-owned re­sort on Ar­recife Is­land off Puerto Princesa in Palawan as guests come down the boat hap­pily wav­ing wo­ven co­conut leaves shaped into birds and roses and grasshop­pers?

On the way back from a day tour at Dos Pal­mas Is­land Re­sort, a boat­man handed a cou­ple co­conut leaves wo­ven into a cou­ple of birds with a midrib shaped into a heart. De­light was painted on the faces of the cou­ple as they ac­cepted the wo­ven leaf.

They're love­birds, boat crew Ro­quero En­rile ex­plained, and they give th­ese to cou­ples.

At the back, an­other crew mem­ber was weav­ing yet an­other "love­birds". Dhan Go­golin said the love­birds take the long­est time to make, around ten min­pers, utes. They also weave grasshop­pers, ducks, tur­tles, he­li­copter, crabs, par­rots, fish, os­trich, flow­ers, and starfish but the love­birds are the most ap­pre­ci­ated as they give th­ese to cou­ples.

"Sa mga cou­ple, lalo na mga Kore­ans, kadalasan namin binibi­gay (We give them to cou­ples, mostly Kore­ans)," he said. "Natu­tuwa ta­laga 'yan sila, nag­pa­pa­pic­ture. Karami­han sa mga guests namin mga Kore­ans, mga cou­ple ta­laga kaya ito ang gi­na­gawa namin, parang pinaka sou­venir nila pag­punta nila ng Dos Pal­mas (The cou­ples love th­ese, they have pho­tos taken with them. That's why we weave th­ese and give them as sou­venirs of their visit to Dos Pal­mas)," he added.

Most boat crew knows how to weave co­conut leaves, Go­golin said.

"Yung mga (boat) cap­tain namin, bi­hira, hindi sila marunong (Most boat cap­tains don't know how)," he said as boat cap­tains have to op­er­ate the boat while the boat crew do noth­ing most of the trips as their ma­jor roles are when the boat is go­ing in or out of the dock.

They thought of weav­ing co­conut leaves to give to the guests be­cause a boat ride to and from the is­land re­sort takes around an hour.

"Ma­haba yung biyahe, kaya naisip nam­ing gawin ito para matuwa ang mga guests, para meron kam­ing ma­g­awa (The trip is long, so we thought of do­ing some­thing that will de­light our guests and keep us busy)," he said.

They learned the ba­sics from YouTube. Sev­eral of their de­signs are "up­graded" ver­sions of what they saw in YouTube.

They could have opted to just be boat crew, en­sur­ing that guests board and dis­em­bark safely, but they opted to do more and con­trib­ute to the sat­is­fac­tion of their guests in a most in­no­va­tive way, which in turn en­ables them to pass the time in a pro­duc­tive en­deavor in be­tween docks.

Boat crew Ro­quero En­rile weav­ing co­conut leaves.

Clown­ing around with three wo­ven fig­ures.

Boat crew Dhan Go­golin shows off a "love­birds".

The fin­ished love­birds.

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