Sec. Lopez: US IT firm eyeing high-value BPO presence in PH

WASHINGTON, DC – Department of Trade and Industry (DTI) Secretary Ramon Lopez met with Mphasis Corporations’ CEO Nitin Rakesh and Industry Solutions Group SVP & Global Head Indranil Roy on April 22, 2022 to discuss the company’s plans to have its first business process outsourcing (BPO) presence in the Philippines.

The US information technology (IT) company expressed interest in the Philippines as a major investment location for their high-value services with an initial headcount of 1,500-2,000 IT-Call Center Jobs.

“Our country is increasing its capacity to become a global player in IT-enabled services through the provision of analytical and AI skills development, competitive enabling environment, and cost efficiencies. This, thereby, ensures that investors can profitably serve international and fast-growing regional markets,” Lopez said

Meanwhile, Mphasis’ Roy disclosed that a number of their clients, which are major American banks and insurance companies, have advised them to look into the Philippines for their BPM operations highlighting their preference for the Filipino brand of service and skill sets.

As Mphasis prides itself as being known in the industry as a client-centric organization, they are bent to accommodate clients’ wishes such as setting-up operations in the Philippines. The company provides IT services to banking and finance, healthcare, telecommunication, logistics and other high-tech industries. They employ around 40,000 employees across the globe such as IT-BPO facilities in India, Mexico, Taiwan, Costa Rica, Germany, and UK. Mphasis is a subsidiary of the New York -based financial giant Blackstone Group. /