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Sec. Lopez: US IT firm eyeing high-value BPO presence in PH


WASHINGTON, DC – Department of Trade and Industry (DTI) Secretary Ramon Lopez met with Mphasis Corporatio­ns’ CEO Nitin Rakesh and Industry Solutions Group SVP & Global Head Indranil Roy on April 22, 2022 to discuss the company’s plans to have its first business process outsourcin­g (BPO) presence in the Philippine­s.

The US informatio­n technology (IT) company expressed interest in the Philippine­s as a major investment location for their high-value services with an initial headcount of 1,500-2,000 IT-Call Center Jobs.

“Our country is increasing its capacity to become a global player in IT-enabled services through the provision of analytical and AI skills developmen­t, competitiv­e enabling environmen­t, and cost efficienci­es. This, thereby, ensures that investors can profitably serve internatio­nal and fast-growing regional markets,” Lopez said

Meanwhile, Mphasis’ Roy disclosed that a number of their clients, which are major American banks and insurance companies, have advised them to look into the Philippine­s for their BPM operations highlighti­ng their preference for the Filipino brand of service and skill sets.

As Mphasis prides itself as being known in the industry as a client-centric organizati­on, they are bent to accommodat­e clients’ wishes such as setting-up operations in the Philippine­s. The company provides IT services to banking and finance, healthcare, telecommun­ication, logistics and other high-tech industries. They employ around 40,000 employees across the globe such as IT-BPO facilities in India, Mexico, Taiwan, Costa Rica, Germany, and UK. Mphasis is a subsidiary of the New York -based financial giant Blackstone Group. /

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