ED­I­TO­RIAL! Filipinos de­serve bet­ter

Sun.Star Pampanga - - TOPSTORY! -

WHEN we posted on our Face­book page the story on Bureau of Im­mi­gra­tion (BI) of­fi­cials al­legedly ig­nor­ing clients for a birth­day blowout for a co-em­ployee dur­ing of­fice hours, the com­ment sec­tion was flooded with sto­ries from ne­ti­zens shar­ing their ex­pe­ri­ences with bad govern­ment ser­vice.

The hor­ror sto­ries of the Filipinos on bad govern­ment ser­vice were not limited to the Bureau of Im­mi­gra­tion only but other govern­ment agen­cies like the Bureau of In­ter­nal Rev­enue (BIR) and the lo­cal govern­ment unit as well.

User HJ Nins said, “Way back many years ago, I rushed to sang­gu­nian to get a sedula, it was 4:45pm. As I was stand­ing at the counter, the woman was not speak­ing to me and just combed her hair, put per­fume, etc. and when it was about 5 min­utes to 5, she told me she’s closed. I com­plained at her that I was there at 4:45pm and that if she doesn’t do her job I will com­plain her di­rectly to the mayor. Then nag bi­gay sya ng sedula pero so­brang pad­abog [ sic] (She is­sued a sedula but it was done rudely).”

“Ma­jor­ity of govern­ment em­ploy­ees do not know what pub­lic ser­vice is all about. Most of them see them­selves as su­pe­rior over the pub­lic whom they serve,” user Emile Tabiar com­mented.

We are not dis­count­ing the fact that there are still govern­ment em­ploy­ees out there who are do­ing what is right and giv­ing a qual­ity pub­lic ser­vice the Filipinos and their clients de­serve.

How­ever, it is sad to note that the good some have done are al­ways be­ing over­shad­owed by the in­com­pe­tence and rude­ness of other govern­ment em­ploy­ees.

For the gen­eral pub­lic, we should not al­low such govern­ment em­ploy­ees to stay. They are ham­per­ing the ef­forts of the govern­ment to im­prove it­self and its ser­vice. So what should we do? We should proac­tively report and file com­plaints against erring govern­ment em­ploy­ees.

It is clearly stated in the law that we can file com­plaints against them at their of­fice, at the Civil Ser­vice Com­mis­sion, or at the Of­fice of the Om­buds­man. How­ever, this also has to un­dergo due process and in­ves­ti­ga­tion on their part.

We also call on con­cerned govern­ment agen­cies to rep­ri­mand your em­ploy­ees and act on the com­plaints of the Filipinos, whom you are serv­ing, quickly and ef­fi­ciently.

Shame on the govern­ment em­ploy­ees who are work­ing within the govern­ment but can­not pro­vide the qual­ity ser­vice the Filipinos de­serve. Don’t give us ex­cuses for your lack­lus­ter ser­vice be­cause there is never an ex­cuse when it comes to qual­ity cus­tomer ser­vice. It is in the law that the needs of the peo­ple you serve are put at the fore­front.

If the govern­ment does not im­me­di­ately im­prove its front­line ser­vices, how can we the Filipinos say that we are get­ting good ser­vices from the govern­ment? How can we say change is here if govern­ment ser­vices are still bad?

It is sad that we are pay­ing taxes for bad ser­vice. The Filipinos de­serve bet­ter.

— Sun­nex

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