1.6-M PLDT, Smart customers shift to paperless billing

CLARK FREEPORT--The country’s largest and only integrated telco PLDT Inc., and its wireless subsidiary Smart Communications Inc., (Smart) have seen over 1.6 million customers shift to paperless billing since the lockdown due to the coronavirus-19 pandemic.

Latest figures showed that the number of subscribers who enrolled to e-statements have quadrupledsince end2019 until May 2020, whenthe government placed various parts of the country under different levels of community quarantine.

"While these channels have been in place even bef or e the pandemic,PLDT and Smart have made it easier for our customers to transition to digital transactions, especially during a time when we’re forced to stay at home and be physically distant from each other,” Alfredo Panlilio, Chief Revenue Officer at PLDT and President and Chief Executive Officer at Smart, said.

“We will continue to uphold customercentricityand bring them the services that would make their livesmore convenient, Panlilio added.

Going green As delivery of bills remains suspended, customers of PLDT and Smartareencouragedto gogreen and shift to paperless transactions by using the availableonline pay

ment and

billingservices.Theycan sign up to go green by sending an email topldtbilling @pldt.com.ph, smartbilling@ smart.com.phandsunbilling@smart.com.phor by logging in towww.pldthome.com/ myHome.

S m a r Postpaidsubscriberscan pay their bills via the unique Smart Pay Express Link in their monthlybillingSMS, or by logging on towww.my.smart.com.phusing their My Smart account. Meanwhile, PLDT customers can go to https:/ /pldthome.com/ paymentcentersforpayment options.

They can also enroll

t

their postpaid account in their credit card’s autodebit feature or use the bills payment services of their respective banks.

They may also drop by the nearest accredited partner establishments like 7-Eleven, The SM Store, Robinsons, Bayad Center, Cebuana Lhuillier, ECPay, and others.

On the other hand, they can also pay for their monthly billing via PayMaya on their smartphones in the safety of their homes.

GigaLifeapp

Smart also recently launched the GigaLife App, which allows customers to better manage their Smart subscription service.

The app will also allow for linking of other Smart accounts which allows the App to monitor and manage the linked accounts. All of these features will lessen the need for the printing of billing statements and provide peace of mind to Smart's postpaid subscribers. Smart Prepaid, TNT and Smart Postpaid subscribers can now download the GigaLife App for free at the Google Play Store and the App Store.

For more information, visit www.smart.com.ph.