AIA Philippines in search of recipients of benefits
MANILA – AIA Philippines (formerly AIA Philam Life) has reported it is seeking thousands of its policy holders and beneficiaries who have yet to claim their benefits ranging from policy maturities, reinstatements, claims, redemptions, and even refunds. Despite fervent efforts to contact its customers through registered mail, email, callouts, and their agents, there are still a huge number who have yet to be reached.
In its commitment to fulfill its promise, AIA Philippines will further buttress its efforts through a campaign encouraging the public to check if they themselves have unclaimed benefits. “We are making this campaign public in the hopes of reaching customers from many years ago – those who we have lost touch with amid changes in communications technology and who have bought their policies under our former brand, Philam Life,” shared AIA Philippines Chief Operating Officer Geegee Lopez.
“We are doing this because we have a promise to fulfill – a promise that goes beyond passively responding when our customers make a claim. The promise of helping our customers live healthier, longer, better lives includes making sure these hardearned benefits get to the intended recipients. We’re asking for everyone’s help in finding our customers or their beneficiaries so we can give them their benefits.”
Readers are highly encouraged to check if they are recipients of these benefits by verifying through https://bit.ly/ AIAPH_BenefitVerification.
There are many reasons why benefits remain unclaimed. Most often, the insurer and insured have lost contact because insured had change in communication details and inadvertently forgot to keep their insurer informed, the insurer is not informed of the death of the insured, or the beneficiaries can’t be located or are not aware of the existence of the insurance policy. AIA Philippines is taking a bolder, stronger approach to find these customers to ensure these benefits will finally be received by those who were meant to have them.
AIA Philippines recently announced based on unaudited reports, the Company has fulfilled PHP4.2 billion worth of claims in 2021, over 40 per cent more than the claims in 2020. 90 per cent of these claims were for death, with critical illness and health and medical claims a far second and third.
FOR ONLINE PUB: Click here for more information about AIA Philippines, or here to visit the AIA Philippines Facebook page, email customerservice.ph@aia.com or call (02) 8528-2000 to know more.
FOR PRINT PUB: Know more about AIA Philippines by visiting their website at aia.com.ph or Facebook page at https:// www.facebook.com/ AIAPhilippines/, emailing customerservice.ph@aia.com or calling (02) 8528-2000. ( PR)