NQMS CERITIFABLE TO ISO 9001: 2015 STANDARDS

Author is Teacher -oOoThe II at Batasan Elementary School

JEFFERSON JAMES Q. SUNGA

Under DepEd Order No. 009, s. 2021, the Quality Management System aims to integrate and streamline the systems and processes within the Department through the QMS Manual and Procedures, and Working Instructions Manual (PAWIM) that will serve as a guide for all DepEd offices and schools.

The National QMS was launched to foster continuous improvement within the agency.

The NQMS certifiable to the ISO 9001:2015 standards seeks to improve basic education service delivery and client satisfaction nationwide.

After several years of continuous efforts and tireless preparations to align DepEd processes and systems with ISO9001-2015 QMS standards, DepEd now endeavors mightily to establish and implement a QMS that is certifiable to ISO 9001:2015 standards.

The DepEd also acknowledged the Development Academy of the Philippines (DAP) through the Government Quality Management Program (GQMP) for providing support and technical assistance to NQMS pilot offices.

Officials explained that the QMS manual details the agency’s declared processes such as the management core support and outsource processes, list of stakeholders and partners, and its commitment to the mandate.

On the other hand, the PAWIM provides the procedures on the conduct of the QMS in the Department, including procedures on management review, internal quality audit, corrective action risk management, documented information management, citizen or client satisfaction feedback management, training and advocacy, and knowledge management.

Likewise, these documents will ensure that all the processes across all governance levels are systematically interconnected and seamless for a better provision of quality basic education services. Meanwhile, BHROD encouraged all DepEd personnel to work towards achieving the goal of quality management for DepEd’s stakeholders.

All DepEd employees, teaching and non-teaching personnel, must be aware that our individual contribution is important to DepEd’s overall success and commitment to quality.

-oOoThe author is Administrative Assistant II at Bebe Anac Elementary School, Masantol South District, Masantol, Pampanga