CSC tops Pulse Asia survey
The Civil Service Commission ( CSC) topped the Awareness, Availment and Satisfaction Ratings of Selected Government Agencies survey conducted by Pulse Asia.
In his State of the CSC Address ( SOCA) during the agency’s flag- raising ceremonies on February 13 at the CSC Central Office, Quezon City, Chairman Francisco T. Duque III said CSC got the highest rating, with 98% of clients saying they were satisfied with the services they availed from the agency.
Pulse Asia interviewed clients from client-heavy agencies – CSC, National Statistics Office ( NSO), Philippine Health Insurance Corporation (Philhealth), National Bureau of Investigation ( NBI), and Government Service Insurance System (GSIS) – to ask how satisfied they were about the services they availed from the said agencies in the past 12 months.
Other accomplishments of the Commission in 2011 were also cited during the event. CSC garnered the Governance Trailblazer Seal in the Performance Governance System (PGS) Revalida after being given the highest rating of 9.03 over 10 by members of a multi- sector panel. The revalida was required of CSC in order to pass Compliance, the second of four phases in the PGS process. The CSC bested other agencies vying for Compliance including the Department of Public Works and Highways, Philippine Army and Philippine National Police.
The CSC also surpassed a number of its targets. It was able to inspect 497 agencies under the Report Card Survey (RCS), exceeding its target of 469 agencies. Under the Anti- Red Tape Act ( ARTA), all government offices must undergo the RCS to gauge the quality of frontline service delivery and determine any hidden costs incurred by clients when accessing government services, such as payment to fixers.
Moreover, the CSC surpassed its target to resolve at least 30% of cases ripe for decision within 40 days. It resolved a total of 5,276 cases, with 3,459 ( 50.34%) of these resolved within 40 days.
The CSC’S net income was pegged at P32 million last year, posting a 23% increase from the P26 million net income in 2010, which again exceeded the target 20% increase in net income set by the agency.
Duque urged CSC officials and employees not to be satisfied with the achievements of last year. “We should be inspired to maintain our winning streak and pursue even greater goals,” he said.
HR interventions
Among the CSC’S accomplishments for 2011 are the opening of the Civil Service Institute, envisioned to be the country’s primary training facility for civil servants, and the grant of scholarships to 2,085 civil servants interested to pursue further studies.
The CSC monitored a total of 152 government agencies nationwide under the ARTA Watch, where CSC officials conducted surprise visits to agencies with frontline services to check their compliance with ARTA provisions, including the posting of Citizen’s Charter and the “No Noon Break” policy.
The CSC processed 202,757 examination applications last year, posting an increase from the total 200,184 applications processed in 2010. Further, the CSC completed the initial phases of the CSC Computerized Examination (COMEX), a project that will aim to automate the administration of computerized career service examinations, from application to release of test results.