Contact center expo set in Cebu Aug. 28-30
The ‘Who’s Who’ of the contact center world will gather in Cebu on August 28 to 30 for the 2013 International Contact Center Conference and Expo (ICCCE), the event that denotes to the world that the Philippines has grown beyond global leadership in contact center outsourcing.
Aside from showcasing the best the industry and the country can offer, ICCCE 2013 will also be the first time the much-anticipated annual event will be held outside of Manila. ICCCE this year will be held in Cebu, which now ranks among the world’s top 10 contact center destinations along with Metro Manila, according to Tholon’s Top 100 Outsourcing Destinations Report.
The three- day event will be held in Cebu’s most exciting venues: ShangriLa Mactan and Radisson Blu Hotel in Cebu City.
ICCCE is the flagship event of the Contact Center Association of the Philippines (CCAP), the umbrella group of the Philippine contact center industry. CCAP has more than 90 global and local contact center members operating in the Philippines which together makes up more than 80% of industry revenues and employs almost half a million professionals. Now on its ninth run, ICCCE 2013 carries the theme “Where the world meets the Philippines” to cement its reputation as the world’s largest trade event for contact center professionals.
More than 60 CEOs from CCAP’s over 90 member companies are attending the CEO roundtable discussions, which is unique to ICCCE. Top officials from both public and private sectors will also participate as resource speakers as well as in the planning workshops and master classes, providing a rich diversity of speakers and panelists from across disciplines and sectors.
“It is with great pride that we bring the world’s largest contact center conference to Cebu to open its doors to the world of global outsourcing. Cebu has much to offer by way of its talented and friendly people, modern infrastructure, and sound business climate,” said CCAP president Benedict Hernandez. “This year’s ICCCE carries new features relevant to industry professionals and is a must- attend event to spot business opportunities in the growing Philippine contact center industry.”
Among the topics ICCCE 2013 will tackle are managing the effects of currency fluctuations to business competitiveness, the emerging geo- political forces and its effect on outsourcing, riskproofing growth plans and strategies, manpower sourcing, and integrating social media, big data, analytics and mobile computing in customer relations.