Teleperformance co-presents first Team Leader Summit

Teleperformance, the worldwide leader in outsourced omnichannel customer experience management services, partnered with the Contact Center Association of the Philippines (CCAP) in organizing the business process outsourcing industry’s first Team Leader Summit held at the SMX Aura Convention Center in Taguig City.

With the theme, “Be Inspired, Be Energized,” the Team Leader Summit is the first of its kind learning event in the BPO sector designed to cater to the learning and development needs of team leaders among CCAP-member companies.

The summit focused on sharing soft skills and career development topics that will guide team leaders to become more effective leaders in their respective companies. This included sessions on managing work challenges, building and nurturing highly effective teams, the client-centric approach, work-life balance, and mitigating the impact of disruptive technology.

The summit drew around 300 team leaders from various BPO companies around the country. Respected industry leaders graced the event to share their best practices and to facilitate the discussions during the breakout sessions.

Ateam of 17 team leaders from Teleperformance were sent as delegates including a team from Teleperformance Cebu. They were sent off by Teleperformance leaders including Senior Vice President for Human Capital Resource Management Jeffrey Johnson.